FE-Mute not working

[ewaaijenberg]

We have a new CM6.3 system. We have configured fe-mute and conf-disp button, but the fe-mute is not working.
When we push the button the fe-mute is flashing.
Does anyone know how we can solve this?

 

[AvayaTier3]

Selective Conference Party Display, Drop, and Mute

A user who has a digital telephone with a display, or an attendant with an
attendant console, can use the Selective Conference Party Display, Drop, and
Mute capability to identify the participants on a call.
The conference prompts that the system displays are based on the user Class of
Restriction (COR). The display prompts are based on the user COR, independent of
the select line appearance conferencing and the No Dial Tone Conferencing
capability. The display messages vary depending on the activation of the various
Conference capabilities. The user COR controls the display of any additional
information.

A user presses the administered conf-dsp feature button to scroll through the
telephone numbers and names of the participants on the call. The telephone
numbers of the participants are always available, although the names of the
participants are sometimes unavailable. When the system displays the telephone
number of a participant, the user can either press the administered fe-mute
feature button to place the participant on mute, or the user can press the
drop button to drop the participant from the call.

The ability to place a call participant on mute is useful when that participant
has a noisy trunk line because of a cell phone, music-on-hold, or background
noise. The Selective Conference Party Mute capability applies only to trunk
lines, and a user can mute only one trunk line on a conference call.


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bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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[ewaaijenberg]

Thanks