Faxing IPoffice 500 1

[smalleysteusa]

I can recieve a fax fine, Sending a fax I am not gettiing a proper hand shake
This is over a pri
I have caller ID, call wainting and hold calls turned off
When it makes a call, you can hear the hand shake and them it drops
The fax machine is a dell MFP Laser 3115n

 

[smokinjoe2938]

is this faxing out to all telephone fax numbers or just one?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smalleysteusa]

All numbers

 

[amriddle01]

Not enough info here.

What is the physical setup (direct into analogue extn or via SIP ATA etc)?
What are the types of lines?
What shortcodes does it match?
What software level is the system on?
Have does monitor show?



"No problem monkey socks

 

[amriddle01]

What, not Have...



"No problem monkey socks

 

[smalleysteusa]

from fax to analog port on avaya ip office;
from analog port through PRI

 

[smalleysteusa]

This is the call log

6033112mS CD: CALL: 0.1153.0 BState=Ringing Cut=3 Music=0.0 Aend="fax2(6462)" (2.16) Bend="Line 13" [Line 13] (7.4) CalledNum=X5390809 () CallingNum=6462 (fax2) Internal=0 Time=12201 AState=Dialled
6033113mS CMMap: PCG::MapBChan pcp[116]b1r0 cp_b f58d5b94 other_cp_b 0 type CGTypeSimple
6033113mS CMMap: PCG::MapBChan pcp[92]b1r0 cp_b f58ec818 other_cp_b f58d5b94 type CGTypeSimple
6033113mS CMMap: a=2.16 b=7.4 M1
6033380mS RES: Fri 6/9/2013 12:52:37 FreeMem=61059492(3) CMMsg=4 (7) Buff=5200 960 1000 7423 5 Links=4489
6033380mS RES2: IP 500 V2 8.0(18) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=70 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
6040499mS ISDNL3Evt: v=13 stacknum=13 State, new=ReleaseReq, old=Proceeding id=1156
6040505mS ISDNL3Evt: v=13 stacknum=13 State, new=NullState, old=ReleaseReq id=1156
6040505mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=0 id=1156 in=0
BChan: slot=0 chan=3
Cause=17, User busy
6040506mS CMCallEvt: 0.1156.0 48 Q931 Trunk:13 CHAN=3: StateChange: END=B CMCSAccept->CMCSCompleted
6040507mS CMLOGGING: CALL:2013/09/0612:52,00:00:00,000,6462,O,X5390809,95390809,fax2,,,0,,""n/a,0
6040507mS CD: CALL: 0.1153.0 BState=Disconnecting Cut=1 Music=0.0 Aend="fax2(6462)" (2.16) Bend="Line 13" [Line 13] (7.4) CalledNum=X5390809 () CallingNum=6462 (fax2) Internal=0 Time=19596 AState=Dialled
6040508mS CD: CALL: 0.1153.0 Deleted
6040508mS CMExtnEvt: fax2: CALL LOST (CMCauseBusy)
6040508mS CMExtnEvt: fax2: Extn(6462) Calling Party Number(6462) Type(CMNTypeInternal)
6040509mS CMCallEvt: 0.1153.0 -1 fax2.0: StateChange: END=X CMCSDialled->CMCSCompletedTone
6040509mS CMExtnEvt: v=2 State, new=CMESCompleted old=Proceeding,0,0,fax2
6040509mS CMCallEvt: 0.1156.0 -1 Q931 Trunk:13 CHAN=3: StateChange: END=X CMCSCompleted->CMCSDelete
6040510mS CMCallEvt: END CALL:48 (f5494cec)
6040510mS CMTARGET: ISDN BChannel 3: in-service check = 1
6040511mS CMTARGET: ISDN BChannel 3: in-service check = 1
6040511mS CMCallEvt: 0.1156.0 -1 BaseEP: DELETE CMEndpoint f5492928 TOTAL NOW=5 CALL_LIST=2
6040512mS CMMap: PCG::UnmapBChan pcp[116]b1r0 cp_b f58d5b94 other_cp_b f58ec818
6040512mS CMMap: a=7.4 b=2.16 M0
6040512mS CMMap: PCG::UnmapBChan pcp[92]b1r0 cp_b f58ec818 other_cp_b 0
6040513mS CMMap: a=2.16 b=0.0 B1
6040879mS RES: Fri 6/9/2013 12:52:45 FreeMem=61073548(3) CMMsg=4 (7) Buff=5200 960 1000 7423 5 Links=4494
6040880mS RES2: IP 500 V2 8.0(18) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=71 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
6041013mS CMMap: a=2.16 b=0.0 B0
6041513mS CMMap: a=2.16 b=0.0 B1
6042013mS CMMap: a=2.16 b=0.0 B0
6042513mS CMMap: a=2.16 b=0.0 B1
6043013mS CMMap: a=2.16 b=0.0 B0
6043513mS CMMap: a=2.16 b=0.0 B1
6044013mS CMMap: a=2.16 b=0.0 B0
6044513mS CMMap: a=2.16 b=0.0 B1
6045013mS CMMap: a=2.16 b=0.0 B0
6045513mS CMMap: a=2.16 b=0.0 B1
6046013mS CMMap: a=2.16 b=0.0 B0
6046513mS CMMap: a=2.16 b=0.0 B1
6047013mS CMMap: a=2.16 b=0.0 B0
6047513mS CMMap: a=2.16 b=0.0 B1
6048013mS CMMap: a=2.16 b=0.0 B0
6048513mS CMMap: a=2.16 b=0.0 B1
6049013mS CMMap: a=2.16 b=0.0 B0
6049513mS CMMap: a=2.16 b=0.0 B1
6050013mS CMMap: a=2.16 b=0.0 B0
6050513mS CMMap: a=2.16 b=0.0 B1
6051013mS CMMap: a=2.16 b=0.0 B0
6051513mS CMMap: a=2.16 b=0.0 B1
6052013mS CMMap: a=2.16 b=0.0 B0
6052513mS CMMap: a=2.16 b=0.0 B1
6053013mS CMMap: a=2.16 b=0.0 B0
6053513mS CMMap: a=2.16 b=0.0 B1
6054013mS CMMap: a=2.16 b=0.0 B0
6054513mS CMMap: a=2.16 b=0.0 B1
6055013mS CMMap: a=2.16 b=0.0 B0
6055513mS CMMap: a=2.16 b=0.0 B1
6056013mS CMMap: a=2.16 b=0.0 B0
6056513mS CMMap: a=2.16 b=0.0 B1
6057013mS CMMap: a=2.16 b=0.0 B0
6057513mS CMMap: a=2.16 b=0.0 B1
6058013mS CMMap: a=2.16 b=0.0 B0
6058390mS CMExtnRx: v=6460, p1=0
CMReleaseComp
Line: type=AnalogueExtn 19 Call: lid=0 id=1 in=0
6058390mS CMCallEvt: 0.1149.0 47 fax1.0: StateChange: END=A CMCSConnected->CMCSCompleted
6058391mS CMExtnEvt: v=1 State, new=PortRecoverDelay old=Connected,0,0,fax1
6058392mS CMLOGGING: CALL:2013/09/0612:51,00:00:41,004,6460,O,X5390809,95390809,fax1,,,0,,""n/a,0
6058392mS CD: CALL: 0.1149.0 BState=Connected Cut=2 Music=0.0 Aend="fax1(6460)" (2.15) Bend="Line 13" [Line 13] (7.3) CalledNum=X5390809 () CallingNum=6460 (fax1) Internal=0 Time=64278 AState=Idle
6058393mS CD: CALL: 0.1149.0 Deleted
6058393mS CMExtnEvt: fax1: CALL LOST (CMCauseNormal)
6058393mS CMExtnEvt: fax1: Extn(6460) Calling Party Number(6460) Type(CMNTypeInternal)
6058393mS CMExtnEvt: fax1: CMExtnHandler::SetCurrent( id: 1149->0 )
6058393mS CMCallEvt: 0.1149.0 -1 fax1.-1: StateChange: END=X CMCSCompleted->CMCSDelete
6058394mS CMLineTx: v=13
CMDisconnect
Line: type=Q931Line 13 Call: lid=0 id=1152 in=0
Cause=16, Normal call clearing
6058394mS CMCallEvt: 0.1152.0 -1 Q931 Trunk:13 CHAN=2: StateChange: END=X CMCSConnected->CMCSCompleted
6058395mS CMCallEvt: END CALL:47 (f512ad00)
6058396mS CMCallEvt: 0.1149.0 -1 BaseEP: DELETE CMEndpoint f5156ff8 TOTAL NOW=4 CALL_LIST=1
6058397mS ISDNL3Evt: v=13 stacknum=13 State, new=DiscReq, old=Active id=1152
6058397mS CMMap: PCG::UnmapBChan pcp[91]b1r0 cp_b f58ecb2c other_cp_b f58d707c
6058398mS CMMap: a=2.15 b=7.3 M0
6058398mS CMMap: PCG::UnmapBChan pcp[115]b1r0 cp_b f58d707c other_cp_b 0
6058405mS ISDNL3Evt: v=13 stacknum=13 State, new=NullState, old=DiscReq id=1152
6058406mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=0 id=1152 in=0
BChan: slot=0 chan=2
6058406mS CMCallEvt: 0.1152.0 -1 Q931 Trunk:13 CHAN=2: StateChange: END=X CMCSCompleted->CMCSDelete
6058407mS CMTARGET: ISDN BChannel 2: in-service check = 1
6058407mS CMTARGET: ISDN BChannel 2: in-service check = 1
6058407mS CMCallEvt: 0.1152.0 -1 BaseEP: DELETE CMEndpoint f515b2c8 TOTAL NOW=3 CALL_LIST=1
6058513mS CMMap: a=2.16 b=0.0 B1
6058879mS RES: Fri 6/9/2013 12:53:02 FreeMem=61094016(3) CMMsg=4 (7) Buff=5200 960 1000 7423 5 Links=4503
6058880mS RES2: IP 500 V2 8.0(18) Tasks=44 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=73 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
6059013mS CMMap: a=2.16 b=0.0 B0
6059513mS CMMap: a=2.16 b=0.0 B1
6060013mS CMMap: a=2.16 b=0.0 B0
6060393mS CMExtnEvt: fax1: Recover Timer reason=CMTRWrapUp
6060393mS CMExtnEvt: v=1 State, new=Idle old=PortRecoverDelay,0,0,fax1
6060513mS CMMap: a=2.16 b=0.0 B1
6061013mS CMMap: a=2.16 b=0.0 B0
6061513mS CMMap: a=2.16 b=0.0 B1
6062013mS CMMap: a=2.16 b=0.0 B0
6062513mS CMMap: a=2.16 b=0.0 B1
6063013mS CMMap: a=2.16 b=0.0 B0
6063513mS CMMap: a=2.16 b=0.0 B1
6064013mS CMMap: a=2.16 b=0.0 B0
6064513mS CMMap: a=2.16 b=0.0 B1
6065013mS CMMap: a=2.16 b=0.0 B0
6065513mS CMMap: a=2.16 b=0.0 B1
6066013mS CMMap: a=2.16 b=0.0 B0
6066513mS CMMap: a=2.16 b=0.0 B1
6067013mS CMMap: a=2.16 b=0.0 B0
6067513mS CMMap: a=2.16 b=0.0 B1
6068013mS CMMap: a=2.16 b=0.0 B0
6068513mS CMMap: a=2.16 b=0.0 B1
6069013mS CMMap: a=2.16 b=0.0 B0
6069513mS CMMap: a=2.16 b=0.0 B1
6070013mS CMMap: a=2.16 b=0.0 B0
6070509mS CMCallEvt: 0.1153.0 -1 fax2.0: TimerExpired State=CMCSCompletedTone
6070509mS CMExtnEvt: fax2: CALL LOST (CMCauseForceClear)
6070509mS CMExtnEvt: fax2: Extn(6462) Calling Party Number(6462) Type(CMNTypeInternal)
6070513mS CMMap: a=2.16 b=0.0 B1
6071013mS CMMap: a=2.16 b=0.0 B0
6071513mS CMMap: a=2.16 b=0.0 B1
6072013mS CMMap: a=2.16 b=0.0 B0
6072513mS CMMap: a=2.16 b=0.0 B1
6073013mS CMMap: a=2.16 b=0.0 B0
6073513mS CMMap: a=2.16 b=0.0 B1
6074013mS CMMap: a=2.16 b=0.0 B0
6074513mS CMMap: a=2.16 b=0.0 B1
6075013mS CMMap: a=2.16 b=0.0 B0
6075513mS CMMap: a=2.16 b=0.0 B1
6076013mS CMMap: a=2.16 b=0.0 B0
6076513mS CMMap: a=2.16 b=0.0 B1
6077013mS CMMap: a=2.16 b=0.0 B0
6077513mS CMMap: a=2.16 b=0.0 B1
6078013mS CMMap: a=2.16 b=0.0 B0
6078513mS CMMap: a=2.16 b=0.0 B1
6079013mS CMMap: a=2.16 b=0.0 B0
6079513mS CMMap: a=2.16 b=0.0 B1
6080013mS CMMap: a=2.16 b=0.0 B0
6080513mS CMMap: a=2.16 b=0.0 B1
6081013mS CMMap: a=2.16 b=0.0 B0

 

[amriddle01]

Line: type=Q931Line 13 Call: lid=0 id=1156 in=0
BChan: slot=0 chan=3
Cause=17, User busy

The system receives the message that the number is busy



"No problem monkey socks

 

[smalleysteusa]

i hear it dial, ring and pickup then it does not negotiate and it tells me its busy.?

 

[intrigrant]

fax2 dialled a busy number:
6040505mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=0 id=1156 in=0
BChan: slot=0 chan=3
Cause=17, User busy

IP Office recognize the busy subscriber and disconnect the ISDN line:
6040508mS CD: CALL: 0.1153.0 Deleted
6040508mS CMExtnEvt: fax2: CALL LOST (CMCauseBusy)
6040508mS CMExtnEvt: fax2: Extn(6462) Calling Party Number(6462) Type(CMNTypeInternal)

the fax2 device does not recognize the busy tone and happily continue to try and send the fax and at:
6070509mS CMCallEvt: 0.1153.0 -1 fax2.0: TimerExpired State=CMCSCompletedTone
6070509mS CMExtnEvt: fax2: CALL LOST (CMCauseForceClear)
6070509mS CMExtnEvt: fax2: Extn(6462) Calling Party Number(6462) Type(CMNTypeInternal)
it gives up. That is after 30 seconds.

Can you succesfully dial the externa number with a standard phone and do you hear the fax tone from the remote site?

 

[smokinjoe2938]

have you contacted you pri vendor to have this issue tested, they may need to option something on their end?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Telecomboy]

It's possible that while they are handling the call off as a PRI, that it is really not a true PRI. If this is the case, you may need to tell the provider the number you are using for the fax and they may need to condition the line to allow a fax transmission.

 

[smokinjoe2938]

I believe Telecomboy is correct here, most likely it is a sip circuit converting to a pri so yes you will have to contact you pri vendor to fix this issue.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

You can confirm by going in line with a test butt and listening to the call, I would wager you here busy tone returned confirming the trace, then you can push the provider for a fix/reason



"No problem monkey socks

 

[intrigrant]

If that is true then I would go to another provider, every self respecting provider can detect fax calls and adjust settings for that.
Over here every new ISDN connection transfers over IP nowadays and we never ever have problems with faxing, ISDN data calls or whatever type of data call.

 

[smalleysteusa]

I went to the provider and they advanced me to a level 2 tier. They have yet to contact me. I will update when I know more.

 

[smalleysteusa]

After another 3 hours on support on the telco side, found out the protocols were in the router for the PRI was wrong. After adjusting the protocols in the router (PRI) everything worked perfectly. Thanks for your help, this thread can close.

 

[holdmusic34]

Star for posting solution.