I have a couple dozen traditional fax machines and also use a service called MyFax for users who want the doc as a file in their PC. Traditional faxing has gotten worse over the years. The machines are cheaper, that is, they're made out of junk plastic. They are basically disposable. When we moved from a Definity G3r to CM, one year ago now, it also got worse. Some extensions are having trouble receiving faxes. MyFax works well and has a nice online management tool.