Fax Station Busy

[isokocons]

I have a digital fax line that is malfunctioning. If you call the line, you get a busy tone even when its not being engaged. When I picked up the handset from the fax machine, there is no dial tone, you will just hear a background noise. When I connect the fax line to a 8410D digital phone, only the Test light comes on green. I get dial tone but get a busy tone on dialing the 3 digit.

I removed the station (remove station xxxx) and recreated, but still same problem?

I will appreciate any help.

Thanks.
Isokocons

 

[cornydog]

I have never heard of a digital fax line. Avaya digital lines are proprietory (SP?) and the only phone that I have seen that can be connected to digital line, other than digital Avaya phones, are the some of the conferance phones by polycom. U might have damaged the digital port by plugging what I think is analog device into it. I would trace out the wire and see what the wires lead to as far as a port on the PBX.

 

[Bobg1]

Plugging an analog device into a digital line will not damage the port. Analog device uses pair 1, digital device uses pairs 2 and 3.
But I do agree with corny, I have not heard of a fax for use on a avaya digital line. If this really is, let us know the make and model.

 

[Tolson]

Hi Bob,

Not sure which telephone sets you are using but all or mine are 2 wire sets using pair one, the same one as analog sets.

The Digital board in the switch more likely than not was not damaged by plugging in an analog piece of equipment but on the other hand the fax machine's port may have been destroyed, we have run into several because people don't know the difference between digital and analog.

Tolson

 

[isokocons]

Hi Guys,

I think am getting closer to the solution now.However, let me clear up some things here.

1. The fax is not digital, its an analog fax. Am new in this company and into Telephony, I took the answer from an old techies in the company and assume it was a didital line. From the switch how can one know if a particular port is Analog or digital? The commands I used were:
a. display station xxx (i then noted the port number then)
b. list data-module nnnnnnn (where nnnnnnn is the port # from a above)

How can I know if a particular line is analog or digital from the switch console?

2. I discovered that the fax port on the fax machine was the one that was bad. I patched the line to 2 different analog lines one after the other, i was able to get a dial tone from the fax machine, but when i try faxing documents, I will receive a communication error even when I treid faxing to it, same error is printed out from the other fax machine. I then replaced the fax machine with another one and the line worked fine.

Tolson, seems very close, but since the problem was there before I started working on it. An thinking the reverse might be the what happened. Thats the fax went bad and spoiled my port on the switch, because the original port on the switch to which the fax machine was plugged is still bad. You can't still get a dial tone from it.

What do you guys think?

Thanks.
Isokocon

 

[tkinney]

You can do the commands list conf port or list conf all to see which ports are digital, analog etc. The u stands for unused port so you'll be able to tell what you have available. Now you can compare your port for your fax with this list to see if it is digital or analoge. If it is digital, choose an unused analog and change your fax station form to that port. I use this list so much that it is on my bulletin board!
As far as your fax machine if you swapped the actual machine out and it works now sounds like the 1st machine is bad. If you have maintenance permission you can always busy out the port that is in question then release it by doing command busyout port 01xxxx. You will get a confirmation screen. Then type release port 01xxxx. Sometimes busyout will take care of a problem.
Tina

 

[mikeydidit]

I would go to the port itself, and work my way out the fax. Pull the jumper off the port and hook up your butt set directly to the port. This should clear up any doubts that you may have about the port. If you don’t have a butt set, punch down a jack to the port with a set that you know is good. Then trace your trouble towards the fax. Sometimes just pulling the jumper off and punching it back down again can clear your troubles if it is indeed the fax. It seems that sometimes fax machines get hung up and seize the line.

Mike Jones
LSUHSC

 

[isokocons]

I was able to termine the problem. However, the port on my switch is bad. One can't get a dial tone out of it.

tkinney, I tried 'busyout' but the only option I got was 'busyout mis' I do not know what that will accomplish. I guess I do not have the maintenance permission.

When I do 'list configuration all' the 'u' stands for 'unused' what does 't' stands for?

Thanks.
Isokocons

 

[tkinney]

t stands for tti and p is for psa
TTI = terminal translation initialization.
PSA= Personal Station Access

 

[cornydog]

U can get permissions from Avaya to busy out ports and such, but u have to pay for them, and I think that I have heard that they only allow those permissions on persons with maintenance.
If u want to do the same thing as busy and release a port, do " change station" and the station number, and write down the port number. Then put "x" in the port place and save the change. Then repeat the command and put the port number back in and save the change.
Permissions to change MIS is the default permissions for a customer login.