Fax Printing Outcall Settings

[TMurdach]

Is there a way to change the fax answer options when printing from a fax-mailbox? An older fax machine being used answers after 6 rings, but the Octel gives up after 4. The fax machine will not answer in less than 6 rings.

 

[KenMeans]

Look in menu 1-1 and change the number of rings for on PBX calls used for outcalling. This should take care of it.





ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: A - NEC 2400 MMG/MCI
Number of Digits in Extension (Used for Outcalling and ECP): 4
Number of Digits in Extension (Used for Message Waiting): 4
Number of Rings for On-PBX Calls (Used for Outcalling): 4
Number of Rings for On-PBX Calls (Used for ECP): 4
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: Y

Ken Means

http://www.tel-is.com

 

[TMurdach]

Thanks for the tip Ken. I think the problem is that the fax machine actually answers the call, but since it provides the "fax ringback" for 5-6 ring cycles it causes the timeout [since the Octel thinks the call was answered on the first ring].

I think the best option here would be to trash the fax machine and buy one that actually answers calls!

Thanks again.