Fax connected to ASM forwarding to strange ring tone

[bluemr2]

I have 2 faxes connected to 2 separate ports of an ASM. I then have 1 line A+R on each port. The port rings about 2 times regularly, then forwards to a strange sounding ring then gets answered by a modem. It is not the actual fax machine answering because it does this when the fax isn't connected. The lines are T-1 set up as ground start. I have no RAD on the system. Any ideas?

 

[countrytime]

By chance, is there a fax "stick" switch box connected to the ASM port. Those are commonly used for line sharing and they answer with an unusual ring back tone.

 

[bluemr2]

No. Brand new building, brand new cabling. Both ports connected directly to the station cables.

 

[jahms]

What happens when you go off hook directly on the line at the demarc? Start there. If it is clean then assign line to a digital set and see what you get when you call it. Could be line redirect has been set for the line.
Jahms

 

[bluemr2]

I can't test it at the demarc, as its coming into the phone system digitally. I will however take it off the analog port and move it to a digital and see what happens. Thanks

 

[bluemr2]

Its not the line. If I call the extension directly, it does the same thing.

 

[jahms]

When you call the extension internally it gets answered after two rings by a modem tone? Go under TERM&SETS and capabilities and check the fwd no answer and see if that is set for anything other than none. Just to make sure, this is an MICS and not a CICS, right?

 

[bluemr2]

It is a MICS. When I call internally I hear it ring about 2-3 times then the display says forward then I get a weird ring tone for about 2 cycles then modem tone. I have checked the forwarding already. I've never seen anything like this. I may have a bad ASM.

 

[lugerlover]

is rad set to answer the line assigned to asm port

 

[countrytime]

Try changing the port dn and see what happens. Also, call the dn of another port on the ASM.