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Failed Backup-due to corrupt Outlook 10 Message Manager 2
- Thread starter JC61832
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- Thread starter
- #3
Yo everyone!
The reason for the Outlook Message Manager message is due to a difference or discrepancy between the Exchange server side rules and the Outlook inbox client side rules. The rules are out of sync. I can't find the MS Q article right now....it's on my other computer at the office, I will post it by tonite.
Cheers!
The reason for the Outlook Message Manager message is due to a difference or discrepancy between the Exchange server side rules and the Outlook inbox client side rules. The rules are out of sync. I can't find the MS Q article right now....it's on my other computer at the office, I will post it by tonite.
Cheers!
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2
- #5
Hi JC61832,
We had this problem, and I came across your post. Now I've cracked it, I thought I'd come back and try and help.
Man, joining tek-tips is a pain!
OK, so, what you want is MS KB Q320022 here:
It'll need your Exchange 2000 CD. When I run up the tool for the corrupt mailbox and drilled down through top of info store to inbox, the user had 2 Outlook 10 Message Manager items. I deleted them both using the DeleteMessages() gizmo. Next time they log on, they seem to get a new one and everything backs up OK.
It didn't even seem to knock out the rules.
I hope this helps. It's a pain when the whole backup "fails" for one item in one mailbox.
Cheers,
Hal.
We had this problem, and I came across your post. Now I've cracked it, I thought I'd come back and try and help.
Man, joining tek-tips is a pain!
OK, so, what you want is MS KB Q320022 here:
It'll need your Exchange 2000 CD. When I run up the tool for the corrupt mailbox and drilled down through top of info store to inbox, the user had 2 Outlook 10 Message Manager items. I deleted them both using the DeleteMessages() gizmo. Next time they log on, they seem to get a new one and everything backs up OK.
It didn't even seem to knock out the rules.
I hope this helps. It's a pain when the whole backup "fails" for one item in one mailbox.
Cheers,
Hal.
Thank you Halibut!
I've been following this post for awhile now and just now saw your addition. It worked like a charm...well kinda...I had to tweak the MS instructions a bit.
Until now, I had to deselect the Outlook Message Manager items in Veritas in order to get a successful backup. In fact, you will only see the messages in question in Veritas, you cannot see them on your Exchange server.
About the client/server being out of synch, this user had no rules set up in his Outlook, so perhaps that's one reason but not the only reason.
I've been following this post for awhile now and just now saw your addition. It worked like a charm...well kinda...I had to tweak the MS instructions a bit.
Until now, I had to deselect the Outlook Message Manager items in Veritas in order to get a successful backup. In fact, you will only see the messages in question in Veritas, you cannot see them on your Exchange server.
About the client/server being out of synch, this user had no rules set up in his Outlook, so perhaps that's one reason but not the only reason.
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