Failed 3904 Firmware update

[BStephens]

I ran a firmware update on a 3904 set and now the display has a phone with an "X" through it on the display. We have a 61C with 4.5 on it. The phone shows Idle when I stat it.

 

[bigindian65]

can you unplug it plug it back and retry? the fdlf?

Mato' Was'aka

 

[SpelingChampeon]

What happened when you originally started the firmware download, and what message(s) did you receive from the switch? The problem may be due to a firmware update gone awry, but does not mean there is something terribly wrong.

Some of the phones are different, and you get different results from the phone's on-screen update status. Of course, you should never do an update when the phone could possibly be used (warnings of corruption ring deep in my mind). Nevertheless, I would go to load 22 and do a print of your PSWV

LD 22
REQ prt
TYPE pswv

after a boatload of things are printed, the bottom portion contains your firmware versions for all 3900 phones. In my case, I am on version 92.

Then go to LD 32 and put the TN in of the phone in question to see what firmware version it is on:

.fwvu 4 0 5 15
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 090

If your firmware version matches, then you do not need to update it.

For the phone that failed, I would probably just take the phone and connect it at the right on the TN. Then try to do the FDLU one more time. Just keep an eye out for any messages from the switch.

 

[BStephens]

Thanks for the replies. It looks like we may have some corruption on the switch. Either in the 9.0 firmware or someplace else. We tried 2 other phones, both with more recent firmware installed and they also went dead. Looks like we are going to have to reload the firmware on the switch and reboot.

 

[marcuspb]

There was a bad version of the 90 firmware that would cause this exact problem so I would update what your putting on the switch.

No the liquid coming out of your phone is NOT dialtone!