External Ringers 1

[mfinc]

I have a service office which needs to have external ringers set up. Currently, the extension is always forwarded to one of the ringers (analog) and then the user needs to use call pickup to get calls.

 

[lopes1211]

Set a coverage path up to send the calls to a cover answer group. Add any analog phones including the extension of the external ringer to the group. The call will ring all of the phones and the external ringer until a member of the group answers.
-CL

 

[mfinc]

Thank you. I've done that. Now how do I set it up so if no one answers after a dozen or so rings, the call will go to voicemail.

I set up a coverage path with the answer group at point 1 and the audix hunt group at point two, but audix picks up too quickly.

When I put the answer group at point 1 and a second answer group, which is extension pointing to audix, at point two, the call never makes it to the second point in the coverage path.

Another related question: In the points on a coverage path, does cXX mean coverage path or coverage answer group, or both??

 

[lopes1211]

Audix has to be a coverage point. The number of rings between points is a system wide feature you probably shouldn't change unless you don't have any other paths with more than 1 point. To get around it, you could build a second answer group with the exact same members as the first:

P1 - C1
P2 - C2
P3 - H10 (where 10 is the audix)

You could also try:

P1 - C1
P2 - C1
P3 - Audix
but I seem to remeber trying that before and it didn't work.
-CL

 

[Bobg1]

Cxx would be a coverage answer group.
Build that with all the extensions you want to ring.
You need to use the hunt group assigned for audix, not the ext. #.
Also if you set the ring count to high in the coverage path, you have to make sure the system timers are set higher than the time it takes to ring that many times or the call will automatically get kicked to an attendant when the timer expires and won't follow the coverage.

 

[Warper]

lopes1211
As far as I know, extension once ringed out won't ever ring during coverage path processing. That is, if you include extension in coverage answer groups 1 and 2 and set them to coverage points 1 and 2, extension will only ring for the first coverage answer group - it won't ring afterward.

mfinc
You can change the number of rings to ring at each coverage point (group) in coverage options (ch sys cov). Although it would affect the whole switch, not only the coverage path you want to tweak.
Although you can set external ringer to bridged appearance of the phone and set bridged call alerting _y_ in station screen. It will work well if your user phone has 1-2 call appearances.

 

[kristiandg]

Couldn't you just make your analog ringers a bridged appearance for the extensions in that department. That way it'll ring at the same time?

Just a thought...

Kris

 

[mfinc]

If I set the ringer (1-line analog) up as a bridged call appearance to button number 1 from the service phone, subsequent calls won't go to the ringer, because button 1 is already in use.

Is there a button I can put on the service phone so the bridged appearance rings no matter which line is ringing.

I set bridged call appearance to Y.

 

[Bobg1]

Depending on how many extensions need to be able to pick this up, have you looked at a terminating ext group for this application? You can have it ring to 4 ext and it also gets its own coverage.