External problems

[robust57]

This one is stumping many people so far. Earlier today I switched our voicemail systems from mermail to Cisco Unity (not my decision). I've done 9 other sites without a problem. Everything works great internally, Unity functions just fine internally. However I am never able to hit Unity by calling it from the outside. If I call it directly or if I call someone's extension it just rings and rings. If there's a person on the other end they are able to pick the call up and we can have a conversation. For some reason the system just won't let an external call go to voicemail.

I've seen some errors come across at various times there's an AUD014 and err5306: digit dialed exceed maximum allowed/more than 10 digits received.

Any ideas out there.

 

[johnpoole]

might need cfxa in class on that one or check the cff/cfo option in the cdb

john poole
bellsouth business
columbia,sc

 

[robust57]

Distintive ringing was the problem here. Seems like Unity can only handle one ring tone. Thanks again for the help John.

 

[johnpoole]

never would have guessed drng could cause that, our cisco wireless has the worst ring i ever heard

john poole
bellsouth business
columbia,sc