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External Number To Avaya IP Hunt Group

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jwc1972

jwc1972

Technical User
Dec 6, 2011
14
GB
Hello

We are running IP Office 500 version 9.0.3.0. I have a bit of a funny, I have set up an Hunt group with no voicemail on it. I have 2 CCR agents enabled on this CCR hunt group. Then I have an external number pointing to this Hunt group, when the an agents comes free this should ring the hunt group on the first call we can hear the caller, then the next caller in the queue we can't hear the call? It like the call has not been accepted by the IP Office ...Help

Group CCR Agent
Queuing ON
Over flow Off
Fall Back None
No voicemail
No recoding
Announcement Off

Enclose The Avaya Monitor Logs, Hunt Group Number is 625

18:41:28 1647258622mS CD: CALL: 18.67961.1 BState=Ringing Cut=1 Music=2.0 Aend="(625)" (0.0) Bend="625)" [] (0.0) CalledNum=625 (MenB) CallingNum=02079807000@10.128.0.1 () Internal=0 Time=113250 AState=Ringing
18:41:28 1647258622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 0
18:41:28 1647258622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625(depth=0) allowq=0 type=CMNTypeDefault
18:41:28 1647258622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:28 1647258622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:28 1647258622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 1
18:41:28 1647258623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625 (depth=1) allowq=0 type=CMNTypeDefault
18:41:28 1647258623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTargetRingIdle(LongestWaiting) 625 ring_attempt_count 0
18:41:28 1647258623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 239: DND
18:41:28 1647258623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 270: DND
18:41:28 1647258623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:28 1647258624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:28 1647258624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: ADD HG 625 Complete search - no targets found
18:41:28 1647258639mS RES: Mon 14/3/2016 18:41:28 FreeMem=50436324 49018396(5) CachedMem=1417928 CMMsg=11(12) Buff=5200 1372 999 7432 5 Links=21318 BTree=13233 CPU=09.21% CPUStats=3/7/262/15599/20319/1/1 MCR=0 MCW=0
18:41:28 1647258639mS RES2: IP 500 9.0.3.0 build 941 Tasks=46 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=164 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=119(TLS=1) TAPI=0 CF=MNTD
18:41:28 1647258639mS RES4: XML MemObjs=61 PoolMem=2097152(1) FreeMem=2081872(1)
18:41:29 1647259036mS PRN: Updates IO list size 1 updated list size 1
18:41:29 1647259036mS PRN: Sending Updates out to f4c151e4 started
18:41:29 1647259036mS PRN: Sending Updates out to f4c151e4 finished
18:41:29 1647259037mS PRN: Config Write Completed
18:41:29 1647259622mS CD: CALL: 18.67961.1 BState=Ringing Cut=1 Music=2.0 Aend="L(625)" (0.0) Bend="(625)" [] (0.0) CalledNum=625 CallingNum=Number8.0.1 () Internal=0 Time=114250 AState=Ri
18:41:29 1647259622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 0
18:41:29 1647259622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625 (depth=0) allowq=0 type=CMNTypeDefault
18:41:29 1647259622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:29 1647259622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:29 1647259622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 1
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625 (depth=1) allowq=0 type=CMNTypeDefault
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTargetRingIdle(LongestWaiting) 625 ring_attempt_count 0
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 239: DND
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 270: DND
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:29 1647259623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:29 1647259624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: ADD HG MenB Complete search - no targets found
18:41:30 1647260371mS H323Evt: Recv: RegistrationRequest 10.0.2.92; Endpoints registered: 51; Endpoints in registration: 0
18:41:30 1647260622mS CD: CALL: 18.67961.1 BState=Ringing Cut=1 Music=2.0 Aend="(625)" (0.0) Bend="(625)" [] (0.0) CalledNum=625 ( CallingNum=Number@10.128.0.1 () Internal=0 Time=115250 AState=Ringing
18:41:30 1647260622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 0
18:41:30 1647260622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625 (depth=0) allowq=0 type=CMNTypeDefault
18:41:30 1647260622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625 setorig=0 recall=0 resetExtnVars 1
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625 (depth=1) allowq=0 type=CMNTypeDefault
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTargetRingIdle(LongestWaiting) MenB ring_attempt_count 0
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 239: DND
18:41:30 1647260623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625: Not using 270: DND
18:41:30 1647260624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:30 1647260624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:30 1647260624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: ADD HG 625 Complete search - no targets found
18:41:31 1647261371mS H323Evt: Recv: RegistrationRequest 10.0.2.78; Endpoints registered: 51; Endpoints in registration: 0
18:41:31 1647261622mS CD: CALL: 18.67961.1 BState=Ringing Cut=1 Music=2.0 Aend="L(625)" (0.0) Bend="(625)" [] (0.0) CalledNum=625 CallingNum=Number@10.128.0.1 () Internal=0 Time=116250 AState=Ringing
18:41:31 1647261622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625torig=0 recall=0 resetExtnVars 0
18:41:31 1647261622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625epth=0) allowq=0 type=CMNTypeDefault
18:41:31 1647261622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:31 1647261622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:31 1647261622mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: PrimeForHGTarget: 625torig=0 recall=0 resetExtnVars 1
18:41:31 1647261623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTarget 625epth=1) allowq=0 type=CMNTypeDefault
18:41:31 1647261623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: AddHGTargetRingIdle(LongestWaiting) MenB ring_attempt_count 0
18:41:31 1647261623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625 not using 239: DND
18:41:31 1647261623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: 625 not using 270: DND
18:41:31 1647261623mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: OV visable. VM NOT visable:Group VM off
18:41:31 1647261624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: FindNextInServiceHgInHgIncludedList: No Alternative!
18:41:31 1647261624mS CMTARGET: 18.67961.1 16795 SIPTrunk Endpoint: ADD HG 625mplete search - no targets found
18:41:32 1647262084mS H323Evt: Recv: RegistrationRequest 10.0.2.106; Endpoints registered: 51; Endpoints in registration: 0



regards,
 
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