External Call Forward

[hawks]

Ok I know this has been covered and belive me I searched. I know there is a fix because I had the same problem in another system about a year ago and someone e-mailed me some things to check. After going through the check list it worked perfectly. Problem is our e-mail server crashed about 2 months ago and my list was lost. The problem is External Call Forward, if you dial the extension it works perfect but if you dial in with the DID number the call forwards to the operator. The phone is set correctly and I've tried both CFF & CFO in the CDB. There is no restrictions on the trunks that I am using. I've also tried it the ACD way with the same results. Running Option 11C with RLS 24 software.

 

[PERRYPJ]

LOOK IN THR RDR DATA BLOCK UNDER DID FORWARDING

OLD ROLMEN WORKING ON NORTELS

 

[mluckie1]

Check to see if opt RTA. FTR is gateopener. Also lines must be supervise (SUPV YES) on Trunk TN's.

 

[hawks]

This is a PRI and the RDR and FTR areas look correct. The bad thing I do remember that it was just 1 little prompt somewhere. I'm like you guys I was thinking in the CDB but I can not find it.

 

[Nortellian]

the cff usually does it if the phone is able to call the number directly.

 

[johnpoole]

a few more places to check, cfxa in class.. and the ncos on the inbound route needs to be as high as the phone that can make the call.. example.. everything is correct.. i need a ncos of 6 to call international.. the ncos of the inbound trunk is 5, my station is 6, i can make the call but depending on the cdb that calls goes to the att or reorder.. the trunk can't make the call.. it seems that that is the one thing we tend to overlook...always save files to your c, a and mail them to myself off the company mail server.. those data geeks go delete crazy if you don't have a corner office...lol

john poole
bellsouth business
columbia,sc

 

[j68maro]

everybody is real close just missing one thing, you need cff in the ftr data and rdr data and create a phantom tn with cfxa in the cls and a dcfw 16 9xxxxxxxxxx, if 9 is ac1, you are trying to do a trunk to trunk transfer and are not getting answer supervision. Once you build the phantom it will work, do not use a dummy acd it will not work.

 

[johnpoole]

thats strange, i use a dummy dn (1100) to give my cell a did ext number.. and it's not only external, it's LD... maybe i'll tell people to quit calling me 10 times a day from outside, since it can't word... can't is not i word i use a lot in the nortel world

john poole
bellsouth business
columbia,sc

 

[johnpoole]

thats strange, i use a dummy (maxp 1) acd (1100) to give my cell a did ext number.. and it's not only external, it's LD... maybe i'll tell people to quit calling me 10 times a day from outside, since it can't work... can't is not i word i use a lot in the nortel world

john poole
bellsouth business
columbia,sc

 

[j68maro]

What rls software are you on John. I am not trying to cause problems but since rls 24 i have had to do phantoms. I am sorry if i gave wrong info.

 

[johnpoole]

no such thing as wronge, just a lot of different ways to program the same switch this 81 is rls 3, but have dial access to another 3000 switches..

john poole
bellsouth business
columbia,sc

 

[hawks]

I have NCOS the same and CFXA is in the CLS of the phone (this works internally) CFF in OPT in the CDB. I'll keep looking if I find anything I'll let you know or if you think of anything post it and I'll try it.

 

[telsan]

CLS=SFA, This always helped me with strange troubles?

 

[hawks]

Thanks telsan but that's not it.

 

[johnpoole]

you still don't have it working hawks?

john poole
bellsouth business
columbia,sc

 

[johnpoole]

if you have a second route you can dial out on, try cfa to the acod of that route,, another work around i have had to use is a dsc going to a rlb with a dgt that del 4 and inserts the ld number...

john poole
bellsouth business
columbia,sc

 

[mluckie1]

1 quick note. John is correct about using ACD's. For that to work correctly you need to have the NCOS on the incoming lines programmed to allow that AC or Prefix. When using a Phantom TN sytem will use the NCOS of the phantom tn.

 

[hawks]

Why can't I just Forward right from the phone (9xxxxx)? I tried the ACD and it did not work either but I will check for the settings that you mentioned. I know when I find out the problem this time I will save it in more than just 1 place.

 

[hawks]

Just moving it back up the list. Still not working.

 

[mluckie1]

please post tn for set that is not working?