External ACDN,

[johndeleon]

We have an external ACDN number set up as follows;

DN = 1373
CPND
Type = ACDN

Whenever a call is transferred out the person on the receiving end can hear the caller, but very faint. This does not occurr all the time, but it does occurr.

What things can we do to try and troubleshoot this?


John De Leon

 

[johnpoole]

trac the call when it's in the fail mode. does this go to an acd group or the mail? acdn are often used as a simple redirect. the low volumne could be a bad trunk or application (voice mail port) so tracing would be the best option..

john poole
bellsouth business
columbia,sc

 

[johndeleon]

How do you perform the trace?

John De Leon

 

[netser]

LD 80
.TRAK (TN)
.TRAK 5 3 (for example)
or

.TRAC 0 (DN)
.TRAC 0 1373