Extension number dialing from automated attendant 1

[Uraby]

Hi Experts. I have 4 digit extension numbers beginning with a 2. Callers know the extension numbers so I want to offer 'if you know the extension number enter it now' on the automated attendant of the IP Office Essential Edition. I also want to use single digit numbers to route to some extension numbers (i.e. for xxx press 1). So my question is, with the Essential Edition, can I use 2 for routing to a specific extension or can I not use it because my extensions begin with 2? Thank you!!

 

[amriddle01]

You can't use the 2 if your extns start with 2...sorry

 

[Uraby]

Sad. Can I have multiple layers of single digits? I.e. Press 1 for sales with a menu for each sales rep (for John press 1, Sally press 2)? Thanks!

 

[tampasteve1]

Yes, you would just set the first "1 for sales" to transfer to a second auto attendant. Then set the next menu of digits to transfer to the extensions.

 

[sizbut]

Yes you can. Method depends on which voicemail you are taking about.

For embedded voicemail, set the action for 2 to Dial by Number. Check that Direct Dial by Name is selected.

For Voicemail Pro, have a 2?? entry in the Menu action that then goes to a Transfer or Assisted Transfer set to $KEY.

A common gotcha is to have a 2XX shortcode on your system to catch the dialing on extension numbers that don't exist and reroute them back to the auto-attendant module.

Stuck in a never ending cycle of file copying.