Extension forwarding

[PhoneTeck]

Im having a situation where a whole department that was in our building moved into a new building and those people got new extensions, avaya set it up to where when someone called there old extension it automatically rang the new extension and left voicemial in there new extension, last week I figured out how to stop this from being forwarded since its been about six months and we want to regain back that did range. Anyways I setup a new user with one of those extensions from that range and when someone calls that extension to leave a voicemail it still says that persons name even tho I removed that subscribers voicemail and reset it up for the new user. What am I missing?
Are voicemail system is Intuity Audix and are phone system is a Definity G3R.

 

[98Converter]

Check your Uniform Dial Plan tables...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[PhoneTeck]

I dont believe it has anything to do with udp, because the extensions are setup in udp as local as they should be. Is there perhaps something in audix that says if you dialed this extension then to go this new extension and leave voicemail there?

 

[gblucas]

Check the secondary extension on the subscriber page in Audix. You will need to remove the old extension from there.

gblucas

 

[PhoneTeck]

Well im not seeing anything on either extension under secondary extension where anything is entered. What else could it be?

 

[98Converter]

If you list trace your station and dial one of the numbers does it route over a T1?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[dtmc]

Did you remove the voicemail box or just modify it? The name recording is a hidden feature, option 5 (record name) and 5 again (re-record name).

 

[PhoneTeck]

I removed it and recreated it.

 

[Stinney]

What did you do to undo the call forwarding?

98Converter has a good suggestion to list trace station # to see where it is going. If you don't know, you can only do this command in terminal emulation, you can't do it in GEDI.

You should also check and make sure the extensions are still not call forwarded by performing the command:

list call-forward

it will list ant extensions that are call forwarded.

You can also do a list usage extension # to find out what the extension is associated with in the system.

Did you check the coverage path of the extensions?

Does it ring on the extension before going to the new extension?

What happens if you try to remove the station and put it back into the system?

 

[PhoneTeck]

Stinney, when I do list trace in emulation, the only options it gives me is advocate,vdn,previous,ewt and vector. The funny thing is if I dial the extension we have setup in our system that bypasses the ringing and gets you right into that persons voicemail, I hear the testing message I recorded on this extension. If I call the extension and let it ring and then it goes to voicemail then I hear the personalized greeting that was recorded for the previous user.

 

[Stinney]

Sorry you can't list trace stations. Not sure why you would be restricted from doing it.

I'm not clear on what you are trying to communicate here. Can you be more specific about what extensions you are calling, old ext. 1111 that was forwarded, new ext. 2222 that's not forwarded, etc?

Did you try listing call forwarding or usage?

 

[PhoneTeck]

Bascially for example a person in my building who had the extension 7139, was later moved to another building with a differnet extension range 8501. A ch trunk group was changed in my building and a change was made on about the 4th page that showed the old number then the new number, so if someone called the old number then it would end up at the new extension and leave the voicemail message into the new box. We had avaya set this up for us and I went in and took out what she had done in the switch so that the extension wouldnt keep forwarding over there. For some reason or another after removing the subsciber which was the 7139 and recreating it for a new user in my building, when you call it and get ready to leave a message for some reason it still has the previous persons greeting on it. I dont know how this is possible since I did a remove of the subscriber and recreated it.

 

[Stinney]

Are you talking about the QSIG page on the trunk form?

 

[TheCardMan]

"The funny thing is if I dial the extension we have setup in our system that bypasses the ringing and gets you right into that persons voicemail, I hear the testing message I recorded on this extension. If I call the extension and let it ring and then it goes to voicemail then I hear the personalized greeting that was recorded for the previous user."

Are you saying if your dialing the full DID number as if you are calling from outside it goes to the old person and if you dial the internal extension it goes to the new mailbox you created? If you set up your trunk group to do digit translations to send calls to the old DID out to the new DID number off-net then all you would need to do is remove that.
Also status the station to see it's internal state.