Ext Stuck in Forwarding

[aacinit]

I have a station which is for some reason stuck in Forwarding.
we have send all calls button on the phone. which is not on.
we *3 to activate and #3 to deactivate.
i tried using that on this station but it will not budge.
i am stumped, please guide me to a solution.

Thanks

 

[DAVIDPAYNE]

What do you see when you status the station?

 

[aacinit]

GENERAL STATUS
Administered Type: 8410D Service State: in-service/off-hook
Connected Type: 8410D/9410/903Parameter Download: complete
Extension: 771 SAC Activated? no
Port: 01A0409 User Cntrl Restr: none
Call Parked? no Group Cntrl Restr: none
Ring Cut Off Act? no CF Destination Ext: 0
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports: 01A1620




HOSPITALITY STATUS
Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room

GENERAL STATUS

CONNECTED STATION INFORMATION
Part ID Number: unavailable
Serial Number: unavailable

Station Lock Active? no

CONNECTED PORTS
src port: 01A0409
MP HP
ip-start:
ip-end:
audio:

ip-start:
ip-end:
audio:

ip-start:
ip-end:
audio:

ip-start:
ip-end:
audio:

dst port: 01A1620

ACD STATUS

Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / On ACD Call? no
/ / / / /
/ / / / / Occupancy: 0.0
/ / / / /

 

[98Converter]

It's forwarded to the operator (0)... type disp features, and look for this field: Call Forwarding Activation Busy/DA: All: *2 Deactivation: #2. And confirm the call-forward deactivation code.

Once you identify that you should be able to press the code from the phone to remove the forwarding. Or you could also do this from the console or from a phone with console permissions.



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[DAVIDPAYNE]

From the sheet above, SAC is not active, so that is not your issue. I see a 0 in the CF Destination, that should be blank.
So are the calls going to the operator? If that is not it, then have you done a list trace station 771?

 

[aacinit]

What are the commands to deactivate from the console?

 

[DAVIDPAYNE]

find the command, by disp feat.
Then on the console you would enter that command ie. #2 extentions.

 

[aacinit]

DAVIDPAYNE: calls are going to "0" the operator

 

[aacinit]

DAVIDPAYNE: I couldnt find the command, by disp feat

 

[DAVIDPAYNE]

display feature-access-codes"
Should be the 1st page.
"Call Forwarding Activation Busy/DA:

 

[Mugsiensedgwick]

I got stumped on one of these and took a copy of the stastion and then removed it and reconnected it.
Kind of like killing a flea with a hammer but it worked.

 

[Mugsiensedgwick]

Clarification: Paper copy of the station. then removed it and added it back is like it was on the copy.

 

[aacinit]

I deactivated it from the phone by pressing #2
The user was messing around on the phone menu buttons.

Thanks everybody for all the help.