Exchange 2003 OWA Logon Problem

[lwhalo]

I am having an odd problem when logging on to our OWA server when adding an
extra SMTP address for a user. I am able to replicate the problem, and if
creating a test user and assigning it the smtp address of
testuser@ourdomain.com that user can logon to OWA without a problem. If I
add a 2nd smtp address for that user such as
testuser2ndaddress@ourdomain.com and try to connect to the OWA server, I
get a "The page cannot be found" after entering the logon credentials for
that user. If I remove the 2nd smtp address, the user can logon to OWA
without a problem.

I hope someone knows what this problem is, I've been researching this for
several days and can't seem to find out how to fix this. We have multiple
people that need to have multiple smtp addresses that also need access to
OWA.

 

[xmsre]

testuser and testuser2ndaddress could cause ambiguous resolution:

http://support.microsoft.com/default.aspx?scid=kb;en-us;257800

http://support.microsoft.com/default.aspx?scid=kb;en-us;198444

 

[kandym]

How are you logging in to OWA? Specifically what are you using for the username? The OWA logon username should be the active directory account username, and thus should be completely independant of any smtp addresses.

So in your situation, if your test user's active directory account name is "testuser", you should be able to log on to OWA with username testuser no matter how many smtp addresses you assign to that account.