Excel will not load!

[Texsraider]

Running Office 2000 on an XP desktop. This machine is a member of a Win2K network. When user logs on to desktop and clicks on Excel it will show splash screen and then go away. I checked and it is not running under system processes. When I log on as administrator and click on Excel it will open and work fine. I gave administrator priviledges to the user. When user now logs on Excel will still not work. I have ran spybot and hijack with nothing unusaual showing up. Also ran update to office 2000 SP3. Any help would be greatly appreciated as this is our accounting computer and we need Excel to work! Thanks for any help you have to offer.

 

[xlhelp]

Try and rename the user profile and see if that fixes your problems. User will lose customizations and favorites.

http://www.geniusmedia.ca

 

[jdmuskrat]

check the users permissions on the server profile. it overrides any local profiles if you are using a domain logon. we have had to delete (backup first0 both local and network profiles, then reboot and logon which will force a rebuild of the profile. it sounds like a permissions thing or corrupt profiles.

 

[Texsraider]

User permissions are ok on server, nothing has changed.
I have never backed up a local or network profile. Please explaine if you can. I am convinced that this is the isuue yet I do not want to go through the hassle of restting her machine and databse access, files access, printers access etc if I do not need to. I have never heard of forcing a rebuild of a profile. Thanks for the help, I will do this if I can without too much trouble. Only alternative is to rename user or delete and start over.

 

[xlhelp]

Changing user profile is fairly easy to do, it's reversible.

Under, C:\Documents and Settings, you will have the userid or user name as a folder. Login as admin, change the folder name; power-off the computer through a shut down; Re-start and logon normallly under the username/userid and the profile will rebuild it self. If it doesn't help, and you want to undo what you did, you will need to log-on as an admin, delete the new profile, rename the old profile back to it's original name and power-off and re-start.

http://www.geniusmedia.ca

 

[KenWright]

The toolbar customisation file can also cause headaches such as this when it gets bloated or corrupted. Do a search for *.xlb and then rename to *.old and try again. Excel will simply create a new file to replace it.

Regards
Ken.................

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[Texsraider]

OK....I tried both suggestions.
1. I could not find any file on the computer that was named *.xlb. Did a file search and came up with notha.
2. I logged on as administrator and tried to rename the user folder \\Documents and Settings\Username.domain.0000 but xp denied me access and said file was in use or disk was write protected.

Any more suggestions? I think we are on the right track.
Thanks for hanging with me.

 

[xlhelp]

Did you shut down and log-on as admin?

If it doesn't work one way, there is always more than one way to....

Boot to Dos prompt and rename the folder that way.

http://www.geniusmedia.ca

 

[Texsraider]

Got it! I shutdown then re-logged on and was able to change user folder name. Re-booted and looged on as user and all was well.
Thank you for your time with my problem. Weird stuff....