Excel crashing on save

[esmithbda]

I have at least two users now that Excel 2000 crashes when they try to save a document. It was working fine until recently which makes me suspect an Office "update" or something that then broke everything.

One user had an attachment from a client and when he tried to save that to a network drive, it would crash Excel and show a useless "Send Report" dialogue box.

We got around that by just copying the attachment over - but if we then opened that up off of the disk and edited it and then saved it - it would then crash again.

Then another user has the exact same issue, but on files that he created.

Has anyone run into this - it just started happening last week. We have HFNetChkPro running, so I question whether it downloaded some updates and sent them out to these machines but broke them in the process.

A last resort would be reinstalling Office on these machines as problems come up - but I would like to see if there is another fix readily available first.

thanks

 

[BobSheridan]

Not wanting to do a "me too" on this, but I am also suffering the exact same problem. The situation is possibly a little different, so i shall explain that in some detail so as to hopefully help anybody who may be able to offer a resolution for this.

I have a single user who is sporadically experiencing crashing when saving some documents (excel 2003 as .xls). There doesn't appear to be any relation between the content of the documents however. She will open one document - they use it as a sort of template, make some changes, and it will save fine. Using the same basic document she will make some more changes, and it will crash on saving giving the very unhelpful "Send Report" error. The document was then able to be rescued, and this rescued document will save fine. She will then make some more changes and the document will again then save fine.

I have already tried reinstalling Office 2003 and this has not resolved the issue. The install was from the network, but it is the exact same install as many other users working with the same documents who don't have the same problem.

Any help in resolving this issue will be greatly appreciated.

Thanks.

 

[esmithbda]

For my two users, it was Office 2000, and I resolved it by putting in the Office CD and doing a "repair".

That doesn't make me terribly confident that it won't happen again, but whatever was wrong was resolved by the repair.