excel and word memory errors

[BrittaF02]

I have a user who has a brand new computer with Win2K and Office 2K on it. The computer has 256MB of RAM. She is getting memory error messages often when opening word and excel files that are 200kb or less in size.
The following is one of the messages verbatim. Any help would be greatly appreciated. I do not know if this matters or not, but the documents the user is using were originally created in Office 97. Thanks again!

Microsoft Excel cannot open or save any more documents because there is not enough available memory or disk space.

To make more memory available, close workbooks or programs you no longer need.

To free disk space, delete files you no longer need from the disk you are saving to.

 

[Dreamboat]

How much space is on the hard drive?

Anne Troy

http://www.TheOfficeExperts.com

Word and Excel Macros
Coming soon: wX

 

[Dreamboat]

http://support.microsoft.com/default.aspx?scid=kb;en-us;305498

Anne Troy

http://www.TheOfficeExperts.com

Word and Excel Macros
Coming soon: wX

 

[BrittaF02]

I tried the fix that you suggested. It did not work. This is a brand new laptop with a brand new install of the operating system on it. The computer in question has a 18GB harddrive. Any other ideas? Thanks!

 

[TIGREBLANCO]

Isolate the source of the problem, try opening the files on a different pc with W2K, files may be corrupted.

 

[BrittaF02]

I had already tried opening the files on another computer. It does not appear that any of the files in question are corrupt. Thanks though. Any other thoughts?