Event ID 1023 errors 1

[scottew]

I have a remote office where most of the people in that office connect via Citrix and use their Outlook/Exchange profile to read their email.

However, 1 person (just happens to be the COO of the company) prefers to POP their email rather than log into Citrix. Lately she has been complaing about not being able to get her email. Sometimes she hits SEND/RECEIVE and it just hangs. I just gave her a brand new computer with Outlook 2007.

Starting a couple of days ago, I have been getting continuous erros in the event logs. Event ID 1023 POP3SVC.

I looked up the error but I have not been able to figue it out.

Any help would be greatly appreciated.

Thanks,
Scott

 

[zbnet]

Schedule a trip, go see her, show her how to use Exchange properly (including synchronisation if she has a laptop) and then, when she's happy with the way it works, eliminate the errors by turning off the POP3 service. It'll make her easier to support, in the long run.

 

[scottew]

Thanks zbnet, been there, done that.

But she basically refuses to use Outlook/Exchange via Citrix. She claims that when it goes down, she can't view her email. The T1 service in the Virign Islands isn't always the greatest.

My other suggestion is to create a VPN from our office in Florida to the Virigin Islands so she could connect to Exchange in Outlook (cached mode). Then if the T1 went down, she could still she her email via .ost file. But that would cost money since our current router in that office doesn't do VPN.

So I'm stuck with having this one user use POP no matter how much I try to convince her. My boss, the CIO told her to just deal with it, but I don't like having all these errors in the event logs.

Thanks,
Scott

 

[xmsre]

Exchange Server version? RPC over HTTPS and cached mode would be a good solution without requiring a VPN connection.

 

[scottew]

Thanks xmsre, I had not thought about that obviously. I set up it last night and it works like a charm.