ESA mis-dial prevention on R3.0 1

[NortelGuy1979]

Does anyone know if there is a mis-dial prevention PI patch or similar for release 3.0? I've not had much luck with keyword searches on ESPL trying to locate one ... thanks in advance!

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[trvlr1]

How would the system know if it is a misdial? What are you trying to block?

 

[bhassell2000]

Note: Obtain the "911 Misdial Patch MPLR20340" from Nortel. If your system is 5.x or newer, you can already implement misdial prevention in ESA

http://www.ghtrout.com/files/911_misdial_prevention.html

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

Still maintain it is hard to block this 100% accurate. If someone is trying to dial from a smoke filled room, on the verge of passing out, they may press all kinds of buttons afterwards without meaning to, or in a hurry press 2 keys at once (9112 for example). Are you going to block them?
I do understand the frustration of mis-dialed 911 calls!

 

[NortelGuy1979]

Trvlr1, If it's like mis-dial prevention in 5.0, it introduces a short timer to allow the user to recognize they've dialed incorrectly and hang up, and possible repeat digit (IE 9111) interception.

Buddy, thanks - I'll see if the customer has PASS and then open a case, if they want to go that way. I couldn't find that patch in my records anywhere, but I was pretty sure one existed hehe.

-M

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[bhassell2000]

No problem Matt, this may be the one time I can actually help you lol

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

OK so it is dependant on the user .... that makes more sense and should help.
Thanks for the explaination!