errors 9175, 9167 and 1008 (KB317338 NG)

[gbiello]

Help please,
I’m working on an Exchange 5.5 -> 2K3 migration.
E55 - old mail server, W2Ksp4/E5.5sp4, Norton for Exchange v 2.5, Exchange LDAP on port 390, since it is AD/GC server
E2K3 - new mail server, W2K3/E2K3sp1, Norton Corp Edition v9.0

I’ve run into an issue at the last step where I get errors (below) when I try to move a mailbox. The errors I am getting are described in KB317338, but restarted both the GC servers did not help.

Here they are:

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: MAPI Session
Event ID: 9175
Date: 10/12/2004
Time: 10:50:40 AM
User: N/A
Computer: E2K3
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The information store could not be opened.
The logon to the Microsoft Exchange Server computer failed.
MAPI 1.0
ID no: 80040111-0286-00000000

-----------------------------------------------------------
Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9167
Date: 10/12/2004
Time: 10:50:40 AM
User: N/A
Computer: E2K3
Description:
Unable to get an administrative interface to the mailbox store on server 'E55'.
Error: The information store could not be opened.
The logon to the Microsoft Exchange Server computer failed.
MAPI 1.0
ID no: 80040111-0286-00000000

-----------------------------------------------------------
Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Date: 10/12/2004
Time: 10:50:40 AM
User: N/A
Computer: E2K3
Description:
Unable to move mailbox 'User, Joe'.
Error: The information store could not be opened.
The logon to the Microsoft Exchange Server computer failed.
MAPI 1.0
ID no: 80040111-0286-00000000
-----------------------------------------------------------
This is the error I get immediately after attempting to move the mailbox.

<?xml version="1.0" encoding="unicode"?>
<taskWizardRun taskName='Move Mailbox' dcName='E55' buildNumber='7226' runningAs='juser@myDomain.com' >
<timespan startTime='2004-10-12 10:10:28.705' milliseconds='1531' />
<moveMailbox mixedMode='true' maxBadItems='0'>
<destination><database>/dc=com/dc=myDomain-ma/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=myDomain/cn=Administrative Groups/cn=myDomain/cn=Servers/cn=E2K3/cn=InformationStore/cn=First Storage Group/cn=Mailbox Store (E2K3)</database></destination>
</moveMailbox>
<taskSummary errorCount='1' completedCount='0' warningCount='0' errorCode='0x00000000'></taskSummary>
<items>
<item adsPath='User, Joe' class='user'>
<progress code='0' milliseconds='1531'>Connecting to source server.</progress>
<summary isWarning='false' errorCode='0xc1050000'>The information store could not be opened.
The logon to the Microsoft Exchange Server computer failed.
MAPI 1.0
ID no: 80040111-0286-00000000
<details>
<source><database>/dc=com/dc=myDomain-ma/cn=Configuration/cn=Services/cn=Microsoft Exchange/cn=myDomain/cn=Administrative Groups/cn=myDomain/cn=Servers/cn=E55/cn=InformationStore/cn=First Storage Group/cn=Private Information Store (E55)</database></source> </details>
</summary>
</item>
</items>
</taskWizardRun>

I tried stopping the AntiVirus services and have moved the ADC from the 5.5 server to the 2K3 server. If anyone has any suggestions on what's going wrong, I'd love to hear them!

thanks,
gbiello

 

[gbiello]

Got it! KB275679 solved my problems. I just needed to add the 'ds server' entry.

 

[fatboy1271]

Hey gbiello,

You said you fixed the MIGRATION issue, but I'm unsure what machine I am to add the regedit info to... I would think the Exchange 2003...?

Also, the article states "NOTE: This registry key applies to Outlook 98 SR1 and Outlook 2000 SR1 (and earlier). If you use a more recent version of Outlook, replace HKEY_Local_Machine with HKEY_Current_User." Do I ignore this?

Thanks,
Patrick

 

[fatboy1271]

To anyone researching this...

Here is the link to what gbiello is referring to:

http://support.microsoft.com/default.aspx?scid=kb;en-us;275679

I added the 'ds server' and put in the name of my GC and from there I am able to move mailboxes!

Good luck,
fat