Error in Crystal Report 9

[WilliamPhilaPA]

I am using Crystal Reports 9 with a 3rd party Medical Record software program and can not figure out how to resolve the below error. This error occurs often but intermittently on wireless tablets(windows tablet)when trying to generating a crystal report

Error: Error in file \\NextGen\NextGenEMR\NGEMRProd\Reports\rxprint.rpt
Failed to open a rowset.
Error Number: 723

My thought is that how can there be a issue with the actual report if the error is intermittent and after restarting my 3rd party software, the report may generate fine...?

Any Help is greatly appreciated!
WilliamPhilaPA

 

[PCHall]

William,

I've seen the same problems using Crystal 10 but don't think it is related to NextGen's software (I work for e-MDs, a NextGen competitor!). I'm not sure if this is the cause, but I think that it is a printer configuration issue which would explain the intermittent operation. It seems that the printer set for the report sometimes does "see" the printer, particularly if it is on a network print server. Rebooting appears to work for us, or I've also found that sending a print job from another app such as Word seems to "unlock" the pathway.

 

[limamali]

we have just gone through wasted weeks trying to figure this one out too (with cr10) Are you using NT? Update your ODBC driver!