Error downloading file \SiteStat.xml

[vectorgod]

Some of my computers give me this error, but it is only a small percentage of them with this problem:
Error downloading file \SiteStat.xml, naInet GetLastError() = 0
This occurs every time they try to download updates from the epo server for the machines that it happens on.

 

[JimmyZ1]

is it also giving you an unable to locate valid repository? check your DNS settings on those machines

 

[vectorgod]

This is everything from one of the update attempts:
Wednesday, March 02, 2005 2:39:21 PM Info Agent Agent Started Enforcing policies
Wednesday, March 02, 2005 2:39:21 PM Info Management Enforcing Policies for VIRUSCAN8000
Wednesday, March 02, 2005 2:39:21 PM Info Management Enforcing Policies for EPOAGENT3000META
Wednesday, March 02, 2005 2:39:21 PM Info Management Enforcing Policies for EPOAGENT3000
Wednesday, March 02, 2005 2:39:21 PM Info Management Enforcing Policies for ePolicy Orchestrator Agent
Wednesday, March 02, 2005 2:39:21 PM Info Script Checking update packages from repository ePO_EPO-SERVER.
Wednesday, March 02, 2005 2:39:22 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 02, 2005 2:39:22 PM Info Agent Agent finished Enforcing policies
Wednesday, March 02, 2005 2:39:22 PM Info Agent Next policy enforcement in 5 minutes
Wednesday, March 02, 2005 2:39:23 PM Info Scheduler Scheduler: Invoking task [Deployment]...
Wednesday, March 02, 2005 2:39:23 PM Info Script The deployment task will be re-tried in 7 minutes because update is in progress.
Wednesday, March 02, 2005 2:39:23 PM Info Scheduler Next time(local) of task Deployment: Wednesday, March 02, 2005 02:46:00 PM
Wednesday, March 02, 2005 2:39:23 PM Info Scheduler Added a new task Deployment to Scheduler's task list
Wednesday, March 02, 2005 2:39:26 PM Error Internet Manager Error downloading file \SiteStat.xml, naInet GetLastError() = 0
Wednesday, March 02, 2005 2:39:26 PM Info Script Error occurred while downloading file SiteStat.xml.
Wednesday, March 02, 2005 2:39:26 PM Info Script Unable to find a valid repository.
Wednesday, March 02, 2005 2:39:26 PM Info Script Closing the update session.

What DNS settings am I checking? I have the correct DNS server if that's what you mean, but it shouldn't matter because its downloading the updates from a server on the LAN.

 

[terry712]

do you only have one repository setup ?

it will still need the dns - lan or not

 

[vectorgod]

All my ePO stuff is on one server. Yes it is the only repository.

I discovered that I can connect to the repository server on port 8081 in IE to view the agent logs from the problematic machines.

 

[JimmyZ1]

This part of the log

The deployment task will be re-tried in 7 minutes because update is in progress.

means something is still running, delete the contents of this folder c:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Task

delete only the .ini files, then start and stop the framework service, run an agent wake up and you should be ok.

 

[vectorgod]

Same thing, this time without that lines about the deployment stuff.

 

[JimmyZ1]

reinstall the epo agent

 

[vectorgod]

I've tried every imaginable combination of installing/uninstalling/reinstalling the epo agent and virusscan. I did have one of the PCs start working again today for no apparent reason, but that doesn't help me any with the others.

 

[JimmyZ1]

Are you running VS8.0i? what do you have the access protection set to? any log entries on those machines?

 

[vectorgod]

Turned off everything in access protection and still nothing, besides it still inherits all the same policies as every other machine so that should affect everything not just a few. The only thing it doesn't do is update anything.

 

[JimmyZ1]

have you tried running the dat file from a command prompt like dis

sdat4441.exe /SILENT /LOGFILE C:\SDAT 4441.LOG /F

the /f is for fix or force or something like that

 

[JimmyZ1]

you know you can delete the sitestat.xml and it will be recreated...

 

[vectorgod]

Running the update locally from a superdat works fine, it's just a problem to have it automatically update. I have tried deleting not only sitestat.xml, but the entire repository and recreating it.

Does anybody know which port the agent actually downloads files from the server on? And is it a different port than the agent communicates with the server on? I may have a network device that resets connections on that port for certain machines, but would allow the agent to communicate on a different port.

 

[JimmyZ1]

did you delete it from the workstation?

 

[vectorgod]

There is no sitestat.xml on the workstation that I can find. It's just a file kept on the server, and the client downloads it at every update.

 

[JimmyZ1]

I ment the Sitemaplist.xml located under \Documents and Settings\All Users\Application Data\Network Associates\Common Framework

It might be an issue with this not being update correctly, if you changed repository names recently,