Figured out it was the cyan ink stick jammed. We will probably switch back to Xerox-brand ink, we have been getting many jams with this Media Sciences ink.
Just tried to remove the ink stick from the slide it is on underneath the top door. In our case the stick was stuck to the bottom, ink had melted inside the holding chamber and it was causing it to stick and not slide down and melt the correct way.
After I got the stick out, I cleaned out the ink debris and vacuumed as much as I could.
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