Error accessing CHM Help file 1

[acl03]

I am in an active directory/netware environment. There is a CHM (help) file located on a windows file server. When I try to launch it from one machine, it displays properly. From some other machines, the index comes up but the main pane shows "Page cannot be diplayed" (looks like the IE error page).

I even tried using an account with domian admin priveleges, and it worked on one machine but not the other. Any ideas?

Thanks,
Andrew

 

[klh456]

Thanks to everyone for their help.

Here is the registry entry that finally fixed the problem:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x]
"EnforcedDirectories"="%WINDIR%;C:\\Program Files\\Movie Maker"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
"MaxAllowedZone"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"MaxAllowedZone"=dword:00000001

We found that you need both the HHRestrictions and the ItssRestrictions for it to work properly.

I think the first entry "Movie Maker" was already there, it just came along when I exported the key.

K Harbaugh