ERR: IPOFFICE IS UNUSABLE UNTIL UPGRADE LICENCE IS ADDED 1

[koulioumbis]

Hello Team.
I copied the configuration from an old IPO500 system at release 5.0 using the offline receive config send config method to a new IPO500V2 release 9_0_12_0_1006 and accepted the configuration with no issue.
on reboot it shows that there is licence is needed for upgrade.
I did not any upgrade i just copied the configuration from system A to system B. How is this possible?
the error i get is ERR: IPOFFICE IS UNUSABLE UNTIL UPGRADE LICENCE IS ADDED.
Any ideas?

Thanks

Nikos

 

[joe2938]

Why in the world would you even do that, should
have left it at the version it came in at?

 

[Pepp77]

Is there an essential edition licence as that is needed for 9 but not 5, and I think will then show this alarm you have if it isnt present - which is a bit of a misnomer.

| ACSS SME |

 

[koulioumbis]

on the 9 system (500V2) i have essential edition from ADI.
if you have a customer config how do you copy this to a new chassis?
configuration should be hardware agnostic.
if i reset the 9 system i can program customer from scratch with no issue but i need to avoid this.
thanks

 

[Pepp77]

And the new hardware was definitely new and not an old kit that was upgraded to R9?

| ACSS SME |

 

[koulioumbis]

It is new not upgraded but used, i used it in the lab for testing so calls have been made on that.
Now i am logged in to the 500v2 chassis i see all programming in place. Connecting with system status tool i see telephony services on IPO have been suspended unti a valid software licence is installed.

I will try to format SD card and import the configuration again.
Which is the correct way to import a customer configuration?

thanks
Nikos

 

[Pepp77]

Then it is used and is locked to the level it was used at when testing calls.

Open Manager and do

File-->Advance-->Upgrade

Broadcast for or find the system in question and you will see a licenced and required licence column against the system.

What do they say?



| ACSS SME |

 

[koulioumbis]

Did this to do the latest SU12 Update prior importing the configuration.
I just formated the card and starting the procedure to create it again.
Customer is live running release 5.0 at old 500 chassis.

 

[koulioumbis]

The version of manager i am using to create the SD card is 10.1.0.2.0 build 2 , this will create a correct 9_0_12_0_1006 SD card correct?

Nikos

 

[Pepp77]

No of course not, it will create a 10.1.0.2.0 SD card, unless you have changed the working directories to a 9.0.12 manager folder.

| ACSS SME |

 

[koulioumbis]

i can select the folder but this will have only the binaries what about the web management etc?
Do i have to install 9_0_12_0_1006 manager in order to do a correct 9_0_12_0_1006 version card?

Thanks

 

[Pepp77]

Yes.

| ACSS SME |

 

[koulioumbis]

i installed the 9_0_12_0_1006 manager and creating the card again.
Should i try again to import configuration? or i will have the same luck?
what is the correct procedure to import an existing configuration in the fresh 9_0_12_0_1006 system/card?

thanks

 

[koulioumbis]

Finished the card installed the card and the system has kept the configuration and has the same behaviour.
I am reseting the chassis to default it.
any ideas?
thanks

 

[koulioumbis]

after resetting IPO and entering the essential edition i get the same error

ERR: IPOFFICE IS UNUSABLE UNTIL UPGRADE LICENCE IS ADDED
running the upgrade wizard it shows licensed at 8.1 and required licence at 9.0 so this is the issue i believe.
Not sure why this box shows 8.1 but any way to default it and get it to 9.0 without the need of upgrade licence?

thanks

Nikos

 

[janni78]

If it's been running on 8.1 when the first call was made you need an upgrade license to upgrade it.

"Trying is the first step to failure..." - Homer

 

[koulioumbis]

great!!
any ideas to reset the first call?

thanks

Nikos

 

[joe2938]

No once the call is made it is locked to that version, buy the license as stated already, you should have left it at version 9

 

[intrigrant]

Send the base unit in for repair and Avaya will return it unlocked from a software version.
Buying a upgrade license is cheaper though.

 

[Nutritional_Info]

Upgrade them to R11 through Avaya's process. If you have any questions about this, your distributor or Avaya business partner should be able to help with this.

That or buy a new IP500v2 Control Unit to get the 9.0 Essential Edition License to work. Avaya stopped selling Upgrade 8 licenses some time last year.

Get them current, get them IPOSS, and review the upgrade process to get them current.