Envelope printing problem in Lotus Approach

[Bd2deBone]

Hi all:
We're having a real head-scratcher of a problem with Lotus Approach and a little envelope-printing form we've set up for our users. The code is as follows:
<<FacilityMain.BillAttn>>
<<FacilityMain.BillFacName>>
<<FacilityMain.BillAddress1>>
<<FacilityMain.BillAddress2>>
<<FacilityMain.BillCity>>, <<FacilityMain.BillState>> <<FacilityMain.BillZip>>

Pretty simple stuff, huh? Here's the kicker: this works just fine to ANY printer on the network EXCEPT an HPLJ 4050. As soon as the user selects &quot;print&quot; it generates an error stating &quot;Approach has caused an error and will be shut down.&quot; Now here's the REAL kicker: I can go to the workstation where a 4050 is directly attached to the LPT port and print these labels all day long. It's just when someone attempts to print to the same (shared) printer that the error occurs. I've installed the latest, greatest 4050 drivers (May, 2002) from HP, I've checked permissions (it's a Windows 2000 Server network), I've sacrificed a chicken; no change. Anyone have any ideas???
Thanks!
John
(Bd2deBone)

 

[paulbent]

Install a HP LaserJet Series II driver (from the Windows bundled drivers) as a shared printer, on the server, using the same port as the 4050. Print to the HPLJII instead of the 4050 and it should prevent crashes.

PS, you can also improve the envelope appearance by replacing the individual fields in the textbox with a calculated field that combines them together plus carriage returns or returns a null if the field is empty. It's a more reliable way than &quot;slide up&quot; to eliminate blank lines.

Paul Bent
Northwind IT Systems

http://www.northwindit.co.uk

 

[Bd2deBone]

Thank you Paul, I will try that!