End Of Support For Specific Software Definity G3

[tkinney]

I just received written confirmation from an Avaya Gold Partner that the following software versions for the Definity G3 will not be supported after March 7, 2005.

Release 5
Release 6
Release 7
Release 8
Release 9
and Release 10.

 

[orypecos]

It is also on the avaya website.
support.avaya.com

http://www1.avaya.com/enterprise/endofsale/commsystems/serverpack.html

David

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[avayafreakje]

too bad our customers feel forced to upgrade their systems:S

 

[petran]

The software releases tkinney mentions are "End of Manufacturer Support" not "End of Support".

This means that Avaya will not provide bugfixes and patches for these releases, NOT that they will not support them.

Your customers do not need to upgrade unless they have a specific problem that cannot be solved without a new patch (which Avaya will not produce)

So either this letter form the Businesspartner was misunderstood or it was inaccurate.

I work for a Golden businesspartner, I know...

------------------------

Petran.

 

[orypecos]

It appears that what petran said it correct per the Avaya site.

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

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Avaya Call Processing Software Release 2-10

Description
Title: End of Manufacturer Support Notification for:


Call Processing Software G3V2 through Release 10
Call Center Software G3V2 through Release 9
CMS Software Release 6 through Release 9
CallVisor® ASAI Software Release 6 through Release 10
Notification Date: February 2, 2004

Consistent with the Avaya Manufacturer Support Policy (published September 15, 2003), End of Manufacturer Support on these products means that Avaya will no longer provide:


Routine software updates or patches to fix product problems
Updates to product documentation and other web-based information
Important Services Note: Ongoing Maintenance Support Will Continue To Be Available

Avaya Global Services will continue to support customers past the Manufacturer End of Support Date. Avaya Global Services will offer extended maintenance support for the following software releases:


Call Processing Software G3V2 through Release 10
Call Center Software G3V2 through Release 9
CMS Software R9*
CallVisor ASAI Software R6 through R10
*One year maximum term - subject to change
Additionally, Avaya Global Services will provide promotional pricing on Avaya Maintenance Agreements for customers who upgrade to select current Avaya software releases.

Get more information on relevant services for existing or new software.

Version/Release of
DEFINITY®/Avaya Call Processing Software Effective Date
G3V2:
End of Sale January 1994
End of Manufacturer Support for Call Processing Software June 7, 2004
G3V3:
End of Sale June 2000
End of Manufacturer Support for Call Processing Software June 7, 2004
G3V4:
End of Sale June 1997
End of Manufacturer Support for Call Processing Software June 7, 2004
ECS R5:
End of Sale November 1997
End of Manufacturer Support for Call Processing Software March 7, 2005
ECS R6:
End of Sale February 1999
End of Manufacturer Support for Call Processing Software March 7, 2005
ECS R7:
End of Sale June 2000
End of Manufacturer Support for Call Processing Software March 7, 2005
ECS R8:
End of Sale March 2001
End of Manufacturer Support for Call Processing Software March 7, 2005
ECS R9:
End of Sale March 2002
End of Manufacturer Support for Call Processing Software March 7, 2005
Avaya Call Processing R10:
End of Sale July 2002
End of Manufacturer Support for Call Processing Software March 7, 2005

 

[tkinney]

Actually, I hope all of you are right! The letter from a gold partner I received stated URGENT and went on to explain: (straight from the letter) End of support means if the PBX goes down, Avaya will no longer help us bring it back up and in to service. It means no telephone support by Avaya to troubleshoot any problems, regardless of how small they might be. It means no more proactive monitoring and problem resolution via Remote Alarm Monitoring Service (RAMS). Is any of this true or totally inaccurate?

Thanks

 

[avaya69]

Avaya have to support all the customers who have signed up for the Service Span offering
Our company has many customers on v6 up to v10 and all have Service Span contracts with Avaya through us
Service Span Core provides 24/7 support from Avaya COE

Regards

Avaya69

 

[Dustinn3]

Looks like it may be a scare tactic to make you upgrade. According to the Website link it states that they mean they will no longer write patches or support documents for the systems. It specifically states that they will continue to offer 1 year maintence contracts on the products indefitely. Or Perhaps they missed that statement, I certainly did the first time I read it.

Straight from site.

Important Services Note: Ongoing Maintenance Support Will Continue To Be Available

Avaya Global Services will continue to support customers past the Manufacturer End of Support Date. Avaya Global Services will offer extended maintenance support for the following software releases:


Call Processing Software G3V2 through Release 10
Call Center Software G3V2 through Release 9
CMS Software R9*
CallVisor ASAI Software R6 through R10
*One year maximum term - subject to change

 

[orypecos]

I don't think that Avaya is saying that they will offer 1 year contracts forever. The reason that I say that is so many of the products the manufactures that supply the parts for the boards quit making them, so Avaya can't make the boards after a certain time due to that.
That happened with Audix Voice Power and other audix products.
When I read the Avaya site I don't see that what they are sayings is plain.
I know when I was working for Avaya that with Audix Voice power and other products they will not give any help.
Avaya ran into big problems with the hard drives for G3R in that the Japanese company that made them stopped and no amount of perssasion could get them to make them again.

 

[Dustinn3]

I doubt they continue to offer them forever as well, but after looking at it again, it only says they're only offering one year contracts on CMS, everything else still has multiyear contracts available. They offered me a 4 year contract for our v6 before dropping maintenance last November. So I seriously doubt they'll complety drop support for atleast that long.

 

[avayafreakje]

That happened with Audix Voice Power and other audix products.

You are right with this one,

we also had some customers who where forced to upgrade their systems as Audix. Ok, Avaya does not make updates and patches for the systems and do continue support, but in the field, if you have a problem with these systems, Avaya does not support them at all anymore and we as BP have the problems. So in my opinion it stays a way to force their (and our) customers to upgrade!!!!

 

[mikeydidit]

Upgrades have always been an inevitable . If you want to keep your system (Audix, Intuity or G3) within the perimeters set by Avaya to have support you must be at V?? Or release???????, at this certain time frame or it will not be supported. Even in the old AT&T days they had them, it just doesn’t seem like it was as often. I feel like the last upgrades have been more VOIP oriented (if that is something that interest you) and if not you get it anyways. The thing that has always been in place that gets me is you will upgrade at some point and time. You can skip two or three releases and pay $25 to $30 thousand to get it done or you can skip 5 or 6 releases and pay &60 k to have it done. Either way you are going to pay about the same price. At one time I thought that I had to have the latest greatest release and not fall behind. After too many “Go Debugger” patch software, and other bug fixes that had to be done either by another load or patch software, I learned the latest greatest may not be. Now I wait until the end of a software release to upgrade. Anyways the point that I am trying to make is that upgrades are something that has always been and more than likely will become even more frequent with the new servers that are in place. I won’t do my next upgrade until close of the end of support comes on the traditional processors. I am hoping by that time they have most of the bugs worked out..

Mike Jones
LSUHSC

 

[orypecos]

Ya, I too have learned to let someone else be the 'guiny pig' to test on. It use to be that they would do much more testing to get the bugs out before 'General Release' of software, but with all the layoffs in the development labs at Avaya, they lack the staff to do that.

 

[wellco]

Well....Looks the the mighty Avaya strikes again...So far they have been the best advertisment for our business we have found..Even better than the "yellow pages" Thanks Avaya for our continued success...