Enable operator from separate system to park and pickup

[gkittelson]

I have two IP Office systems with SCN that work well together. Recently the decision was made to go to one operator for both locations.

I have been requested to setup the operator to be able to park and pickup calls on the IP Office system for users in the other location as well as the local IP Office system.

For now I have moved the other operator phone to be with the main location phone but I would like to put this all on one phone. Then both stores could answer, park, and pickup calls that aren't answered. I believe we can park to the other store and page but if no one answers the calls can't be picked up.

Is this possible? Any help would be appreciated.

 

[tlpeter]

parking is not a SCN feature but can be done with a workaround
Pickup a call on a different location looks like wrong setup
If a call rings somewhere then some one who hears it should take the call or else it should fallback

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

Let one of the 2 opperators extension register to site B, if you have ASCN then it's possible to put them both in the same HG for when a call commes in. So if you want to park a call on site B and

Site A: Opp 101
Site B: Opp 201

HG Site A or B: put in 101 and 201

Now 101 can transfer a call to 201 and 201 can park it and viceversa and you have both Opperators on 1 site.

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It works! Now if only I could remember what I did...
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[Westi]

there is a workaround for it.
create a huntgroup called "park801" enable qeueing and have no users in it. Create another one called "return801" and use it as a rollover group so that your calls are not for ever in the parking condition and put the reception into the return801 group. You can make several groups to have more then one park zone
you can then send calls to the park801 group and people can do a pickup group 801 to get the calls.

Joe W.

FHandw., ACS

If you can't be good, be good at it!