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Employee tips in Micros
- Thread starter jd11111
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- #2
I thought I would provide more info so hopefully someone knows how to fix this...
When I apply a tender, we'll call it Tender-A, and I'm logged in as a server or bartender, the tender prompts me to enter the portion of the payment that is for tip.
When I apply the same tender, Tender-A, and I'm logged in as a manager (no clock-in), the tender does not prompt me to enter the portion of the payment that is for tip.
I know you would not normally have the manager accept tips, but I need to figure out where/how this is configured for someone that is not clocking in with a job.
When I apply a tender, we'll call it Tender-A, and I'm logged in as a server or bartender, the tender prompts me to enter the portion of the payment that is for tip.
When I apply the same tender, Tender-A, and I'm logged in as a manager (no clock-in), the tender does not prompt me to enter the portion of the payment that is for tip.
I know you would not normally have the manager accept tips, but I need to figure out where/how this is configured for someone that is not clocking in with a job.
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- #4
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- #5
Still stuck on this one...
I have seen this behavior before, but it was limited to a specific RVC (RVC Credit Cards was set to "disable charged tip").
In this case, however, different employees in the same RVC are not being prompted to enter the tip amount while others are being prompted for the same tender. I have checked the job class and they are set to "tipped", although I think that only allows below minimum wage pay rates.
I can't find a setting that would prevent certain employees from getting tips on certain tenders. Has anyone seen this before? Is there something in employee classes or jobs that controls the ability to receive tips?
I have seen this behavior before, but it was limited to a specific RVC (RVC Credit Cards was set to "disable charged tip").
In this case, however, different employees in the same RVC are not being prompted to enter the tip amount while others are being prompted for the same tender. I have checked the job class and they are set to "tipped", although I think that only allows below minimum wage pay rates.
I can't find a setting that would prevent certain employees from getting tips on certain tenders. Has anyone seen this before? Is there something in employee classes or jobs that controls the ability to receive tips?
Are you using LM? In the jobs setting there is a "tipped" job setting. Set it as needed for the employee, tipped or not tipped. The employee will also need to have the job assigned to them, even if its not a "clocked in" job and they don't need to clock in.
You're better off clocking in and out once you have a job assigned. Whether you use it or not, Micros will try to keep track of your hours, and not clocking out will eventually bang up you posting and purging.
I'd start with the employee classes, clicking between server and manager classes and checking out the options that are set differently. I don't know of any that would cause this behavior but it seems the logical place to start. There are also a whole lot of unknown variables here.
Is it only one tender that doesn't prompt for a tip amount or is it all tenders with a linked charge tip?
If more than one, do they all have the same charge tip linked to them?
This doesn't sound probable since the problem is with managers, but do they for some reason have a lower DSVC privilege than the charged tip SVC? Or maybe a privilege mismatch with the tmed linked as a tips paid tender to the SVC?
Are managers somehow changing the main/sub level to one where the charge tip SVC isn't active?
It's got to be something weird like that.
I'd start with the employee classes, clicking between server and manager classes and checking out the options that are set differently. I don't know of any that would cause this behavior but it seems the logical place to start. There are also a whole lot of unknown variables here.
Is it only one tender that doesn't prompt for a tip amount or is it all tenders with a linked charge tip?
If more than one, do they all have the same charge tip linked to them?
This doesn't sound probable since the problem is with managers, but do they for some reason have a lower DSVC privilege than the charged tip SVC? Or maybe a privilege mismatch with the tmed linked as a tips paid tender to the SVC?
Are managers somehow changing the main/sub level to one where the charge tip SVC isn't active?
It's got to be something weird like that.
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