eMetroTel and Nortel

[firefoxfire]

I read a post about a company called eMetrotel that allow the legacy M and T series sets to continue to be used and a Nortel simulation platform as well.

This is very interesting to me as it proves that the Meridian/Norstar/Nortel line was such a hearty and well loved system that former employees of the company are developing this for the marketplace

I am wondering if anyone has yet to try one of these out or install one of these yet? If so what does everyone think about this.

I still believe that the sets and features were one of the best design that I have ever worked with.

The town that I live in is what I call a Nortel town because the local old Bell company had for decades and still does install Nortel for their small and large clients.

 

[GordonKapesMZ4]

Hi Firefox,

I read up about this company and I called them and they gave me a ton of information about the product and I am testing some phones connected to their server.

I have some 11xx sets set up right now, but will experiment with the M and T series via my BCM which will be converted to a digital gateway. That is....I will swap out the hard drive with a digital gateway hard drive that fits into the BCM chassis. I haven't had time yet, but I will keep you up to date on what happens.

What I really think is great, is that the Nortel IP Phones operate on a similar legacy Nortel platform, with the best operating features of the BCM and CS1000 combined. The CLID information on the IP sets for example, gives you name and number instead of the BCM which only could give you Name or Number. The phones still have the familiar Nortel key tones, Ring Tones, dial tones, and many of the same familiar Nortel feature codes.....which Avaya has slowly been eliminating.

What also is nice, is that I have been experimenting with Cisco and Avaya sip phones also on this system, basically any SIP phone will work on the same system.

Any other questions?

 

[silver987]

I will give them a call as well. whom did you talk with there?
Or would you rather not say.

Wayne T

 

[GordonKapesMZ4]

Hi there Silver,

Ask for Chris Edwards or Ardavan Nawaby.....they were the ones who helped me out....and they are former Nortel guys with years of experience there....amongst the other employees at Emetrotel as well.

Tell them Joe from Chicago told you to call them.

I think you'll enjoy talking to them, they like talking about their Nortel history, so ask away with a ton of questions.

Joe

 

[jsaad]

can you use a bcm 1000 or bcm 400 chassis?

 

[firefoxfire]

Here is a big question in regards to CID.

I have always been frustrated that the CO send CID only after the first ring. May times my customer pick up to quick and miss the CID info.. Of course with PRI you get it at the same time so no problem there.

As far as with POTS line customers I ran into a little key system, I forgot the name, that did a real interesting thing when a call came in and I wonder if eMetrotel can do this:

A call rings in on lets say line 1, you see the line flashing but it seems to wait for the CID info. first then after it gets the CID info it then starts to ring. Thus you have CID info for every call, providing the calling party allows it.

Can eMetroTel do this what I call DELAYED CID RING function?

 

[ucxguy]

The UCx Digital Gateway product is based on the BCM50 hardware platform. Old hardware platforms such as BCM 1000 or BCM 400 cannot be used (but you could use digital set modules from these systems if you have more than 12 digital sets).

The UCx product does not provide trunking of its own - for trunks, it uses SIP gateways. Certain analog to SIP gateways already allow a delay for CID to be configured (the call is passed from the gateway to the UCx Server once the CID is received).
For gateways that do not provide this feature, UCx allows the administrator to configure a delay before calls from a specific set of trunks are processed. To allow processing of CID from analog trunks, a delay of 5 seconds should work just fine.

 

[firefoxfire]

Is the delay set by the installer and can it be set by a number of seconds or is it preset by ring count?

 

[ucxguy]

The delay is specified in seconds. The person who creates/configures the inbound route can set this delay (installer/administrator).

 

[curlycord]

Firefox

For BCM and Norstar caller id you can set lines to appear only, then prime each of the lines to your reception set or HG DN and change the DRT delay to 1 ring.

This should always be programmed if a company uses AA and vmail fails.







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curlycord

http://www.curlycord.com

 

[SupportDude]

For what it's worth ....
IP Office supports M, T, and Nortel IP sets.

Personally, after working with BCM from its field trial days, I didn't want to like the IPO, but I do, and the more I work with it the more I like it.
It's a really nice platform. No moving parts and much more versatile than the BCM or Norstar.
The only thing I don't really like is Avaya's patching philosophy.
They release an update every quarter.

-SD-

http://www.mysupportguy.net

 

[firefoxfire]

Curly, I thought if this was program that way you would not see the caller id information immediately.

for example the person would have to answer the call first before they could see the caller id information display

 

[GordonKapesMZ4]

I know some people want to stick with Avaya and that's not a problem..... But the cool thing about the UCx is that you can mix SIP (Nortel and 3rd party SIP sets) and Unistim phones, Along with Nortel digitsl sets....something that IP Office does not support. I have also suggested to Emetrotel on finding ways to get the old M2000 sets and M3900 sets working on this platform.

 

[firefoxfire]

that is a great idea because there's literally hundreds of thousands of these sets installed all over the country and I would assume the world maybe a couple million.

My question would be us they any license issues using these sets in another system?

 

[GordonKapesMZ4]

Hi Firefox,

I personally find this UCx and former Nortel guys at Emetrotel fighting to keep Nortel alive quite exciting. It was quite depressing when Nortel was no more and tons of experienced talented Nortel employees were laid off. Now this is a Phoenix of sorts!

I am not having any problems using the M and T series and 11xx and 12xx sets on their UCx platform....the last series they need to consider using are the M2xxx and M39xx sets to work with UCx....which would prove a little more difficult as these relay with DSP from CS1000 and Meridian 1 call servers differently than BCM sets. With that said, anything is possible with these guys as they were the engineers who developed the BCM/CS1000/Meridian 1/DMS technology while at Nortel.

In my opinion, the M2xxx and M39xx sets would integrate fairly easy, but would somehow need to integrate a feature key into their structure, as this would be needed to access UCx features. On the M2xxx sets, it could simply be programmed into one of the Autodials, but the M39xx might be more tricky, perhaps a softkey.

I'll let you know if I find out anything.

Joe

 

[firefoxfire]

Thank you.

I find that customers like the telephone sets that have the buttons laid out for them with labels and do not like the newer HOT looking VOIP CISCO style phones with all the time consuming menu's.

That being said, does Avaya own the license and design rights to these sets? Will there be any legal reasons why another system could use their sets, etc?

In the past every equipment manufacturer had their own proprietary telephone sets that could only be used on their equipment.

Will Avaya come banging on eMetroTels front door and stop them from allowing the use of T and M series sets?

 

[ucxguy]

The T and M series sets are physically connected to a BCM50 unit (which is Nortel/Avaya equipment). The BCM50 is connected over IP to a UCx server.

 

[curlycord]

for example the person would have to answer the call first before they could see the caller id information display"

When usual setup lines must be told to Ring at the set, any software below 6.1 will only allow one set for auto clid, rest will need to do F811 before answering.


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curlycord

http://www.curlycord.com

 

[allworxguy]

There is also a Mitel 3300 version that will run Norstar phones.

Marv

http://www.telemarv.ca

 

[firefoxfire]

Will try that delay ring Curly