Embedded VM SOE, Night Service

[PhoneGuyNJ]

Hi.. the company I am working for wants their IP Office to play an auto-attendant at night when they hit a night button. We have a 4.2

To accomplish this I created an auto attendant, Main, which assigned short codes for each of the announcements, Starting with *8101 and so on. I had someone record *8101.

I think created short code *95 which is
AutoAttendant
AA:Main

I then created a fake voip extension with unconditional forwarding (all boxes checked) to go to *95

Finally, I put the face voip extension (400) in the Night Service Fallback of them main incoming collective call waiting hunt group.

It's doesnt work.

It doesnt answer when you dial 400
It doesnt answer when you dial *95
I even tried ppointing the the incoming call route for all calls to go to AA:Main for testing purposes, it answers for a few seconds of dead air, then hangs up.

Voicemail is working fine.

The recorded IS there when I dial *8101 and choose to listen.

Any ideas?

 

[IPOfficeIreland]

dead air is because you recorded *8101 but didn't assign a time profile to play this message.

If you aren't using any time profile just record *8401. The others, *81,2,3 are useful for playing a different message at certain times of day/weekend/bank holiday/etc but then leave the *8401 as empty or with options. The way it was intented to be used was "good morning" "good Evening" etc, then AA options, or leave a blank message (press mute then record for 1 second), so that you can have a different one for each time mode.

The reason the group is not going to AA is because you didn't create a real extension when you created the Fake user. Repeat the options, don't forget to forward all incl HG calls.

Make sure the HG night is not collective/ccw

 

[PhoneGuyNJ]

Ah OK! I thought that might be the reason.

 

[PhoneGuyNJ]

I did create the extension with the phanthom.. it was the recording that was wrong. Had her go back in and record the *8401