We are running Backup Exec 9.0 for Windows Servers and are no longer getting email notifications when a job completes.
We have two media servers, both are configured identically. Originally I had email notifications configured to be sent along with a copy of the job log for Job Success, Job Failure, and Job Completed with Exceptions. There were three recipients getting copies of each notification (myself, my supervisor, and a tech). Everything worked fine for well over a year. Recently my supervisor asked not to be copied on these messages anymore, so I went into Backup Exec, clicked on Tools --> Configure Recipients and removed only his information. Now the tech and I are no longer receiving notifications from either media server.
I have verified that we are correctly configured as recipients (clicking on test generates the 'test email' message and we receive them from both servers). I have verified that we are listed as recipients on each of the three alert categories that we want notifications for, but when a job completes we do not get the notifications. I have gone so far as to delete all recipient and notification info from one of the two servers and rebuild it all from scratch, but I still can't get notifications to go, even after restarting all BackupExec services. The only thing that I can think of is that I made a mistake by not removing the third recipient from each of the alert categories first, then deleting them as a recipient. But I still can't figure out how to get alerts to flow again. Any ideas?
We have two media servers, both are configured identically. Originally I had email notifications configured to be sent along with a copy of the job log for Job Success, Job Failure, and Job Completed with Exceptions. There were three recipients getting copies of each notification (myself, my supervisor, and a tech). Everything worked fine for well over a year. Recently my supervisor asked not to be copied on these messages anymore, so I went into Backup Exec, clicked on Tools --> Configure Recipients and removed only his information. Now the tech and I are no longer receiving notifications from either media server.
I have verified that we are correctly configured as recipients (clicking on test generates the 'test email' message and we receive them from both servers). I have verified that we are listed as recipients on each of the three alert categories that we want notifications for, but when a job completes we do not get the notifications. I have gone so far as to delete all recipient and notification info from one of the two servers and rebuild it all from scratch, but I still can't get notifications to go, even after restarting all BackupExec services. The only thing that I can think of is that I made a mistake by not removing the third recipient from each of the alert categories first, then deleting them as a recipient. But I still can't figure out how to get alerts to flow again. Any ideas?