Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Elite Agent Capacity
- Thread starter telctech
- Start date
AvayaTier3
Technical User
Logged-In ACD Agents
Note: The license file plugin maps these 3 feature keywords into the single feature "Logged-In ACD Agents" on the customer options form. The order of precedence is as follows:
1) ELT = Logged-In ACD Basic Agents VALUE_LOGGIN 0 5200
2) DLX = Logged-In ACD Basic Agents VALUE_LOGGIN_DLX 0 5200
3) basic = Logged-In ACD Basic Agents VALUE_LOGGIN_ELT 0 5200
When the license is installed, this number may be truncated for the platform limit. See RFA Feature Keyword Job Aid at See Appendix A for a listing of the maximum allowed capacity (i.e. truncation limit) of this feature by platform type and release.
On your systems:
You can see what the license is set to for Logged-In ACD Agents: Available and System Limit around page 5 of Commnad: display capacity in a CM SAT session
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
Note: The license file plugin maps these 3 feature keywords into the single feature "Logged-In ACD Agents" on the customer options form. The order of precedence is as follows:
1) ELT = Logged-In ACD Basic Agents VALUE_LOGGIN 0 5200
2) DLX = Logged-In ACD Basic Agents VALUE_LOGGIN_DLX 0 5200
3) basic = Logged-In ACD Basic Agents VALUE_LOGGIN_ELT 0 5200
When the license is installed, this number may be truncated for the platform limit. See RFA Feature Keyword Job Aid at See Appendix A for a listing of the maximum allowed capacity (i.e. truncation limit) of this feature by platform type and release.
On your systems:
You can see what the license is set to for Logged-In ACD Agents: Available and System Limit around page 5 of Commnad: display capacity in a CM SAT session
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
jimbojimbo
Vendor
There are platform restrictions for the total numnber of extensions. The S8300 is 450. The S8500 is 2400. The S8730 will accomodate the full 5200 agents.
- Status
Similar threads