In the sound control is the microphone setting on? And does he have a microphone plugged in? Try mutting the sound for the microphone and checking that the speakers are in their proper port.
I had this problem with a couple of SB Live cards at home. Sort of sounds like a hollow metallic echo? Completely deleting the sound card drivers and re-installing them did not work for me. I had to do a repair install of my OS.
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