EC500

[CommoGuy101]

hello all,
I have a R 14 with EC500 licensing.
I have an extension 3880 enabled with the EC500 feature.
I have set off stat 3880 up like:
3880(extension)
EC500 (application)
1(dial prefix)
xxxx(cell number)
ARS(trunk selection)
1(config set)

I also have an X-Mobile staion(3100) set up like
EC500(xmobile type)
ARS(mobility Trunk group
1(config set)
xxx(cell number)
Termination(mapping mode)
and I have 1 bridged appr (btn 1) extension (3880)

The problem I am having is when calls are made to extension 2830 while EC500 is enabled the call routes directly to my cell phones voicemail.

Any help would be nice.

Thank you,
CommoGuy101

 

[Nick44]

When you manually dial your cellphone, how long does it take to connect? Also, if you turn off voicemail on your cellphone what happens then?


Speak softly and carry a big switch

 

[cshine]

According to my old documentation it states the following.
Situation: The user reports that all calls go directly to the cellular voice mail, but the cell phone is on and working fine.
Possible causes: Both XMOBILE extensions may be bridged to the same line appearance on the principle phone.

 

[CommoGuy101]

Thank you Cshine that was exactly the problem.
I have changed the Xmobile station to bridged appr button 3 opposed to button 1 and the problem has been solved.

Commoguy101