EC500 to Long distance number

[YIMMER]

Has any one setup EC500 to a Long distance number, Having problems 1-416-xxx-xxxx will not route to Black Berry, put in local number and no problem.
Any Help
Thanks
Yimmer

 

[randyb19]

Setup a trace on the station that the EC500 is setup and them make a call to the station. You should be able to watch the system attempt the outgoing call to the LD number and possibly see where it is failing.

 

[YIMMER]

Done that all looks good from the trace, shows the call being made. We use LD codes from our carrier, so after dialing the ld number you hear a tone (enter 4 digits) and call goes. Since I need to add that code to the call for EC500 I added a route pattern for this number and do a strip and insert plus comma then 4 digit account code. Manual dial to the black berry works fine but through the EC500 it don't get there

 

[NX01]

I take it that 416 is the BB number? How is your xmoble station setup? Does it have a COR that allows for ld? How is it routing? ARS, AAR or a specific trunk?

In the future everything will work...

 

[YIMMER]

Its not setup as Xmoble set its a 2420 with all the highest COR & COS, trace route on tac and station shows the call going out but no call to the BB

 

[randyb19]

Your EC500 has to be setup by one of two methods, either an XMOBILE station or off-pbx-telephone, depending on the version of EC500 that you have. I can understand setting up the route if you are using XMOBILE, but for off-pbxtelephone you should be able to enter the commas directly on the form (thought I am not sure the PBX will know what to do with them).

 

[YIMMER]

We are using Off-pbx and no the form only allows 15 digits no , ~p #. The strange thing is I traced the tac out pri and I see the call go out, Going to check the CDR for any fialure codes.
Thanks
Yimmer