EC500 not "Forwarding"

[gwmyers]

CM6.03 G450 S8700

Extension to Cellular (EC500)

EC500 is Activated

. Incoming Call rings at 9641 Phone
. Does NOT ring on Cellular

Suggestions?

 

[phoneguy55]

What does list trace show?

 

[gwmyers]

no answer station XXXX cid 0x334
coverage path 1 point 1 cid 0x334
call-forwarding *982111
term trunk-group 99 cid 0x334
call-forwarding *982111

99 VoiceMail

If Cell Phone is Busy
Caller goes to Cell Phone Voice Mail

If Desk Phone is Busy
Caller goes to Audix Voice Mail (Cell Phone is No Answer)

If No Answer (Desk or Cell)
Caller goes to Cell Phone Voice Mail

 

[gwmyers]

EC500 is Activated in All Call Examples

 

[Sean655]

Everything looks correct in off-pbx-telephone station-mapping?

 

[gwmyers]

Station Application Dial CC Phone Number Trunk Config Dual
Extension Prefix Selection Set Mode
xxxx EC500 1 xxxxxxxxxx ars 1

Call Mapping Calls Bridged Location
Limit Mode Allowed Calls
2 both all both

Share
Level
5

 

[Sean655]

status station shows SAC off and EC500 enabled?
No call forwarding turned on either?

It sounds like EC500 is turned off since the call goes to voicemail even though you said it's activated.

 

[gwmyers]

Send All Calls OFF

EC500
TAB 2 EC500 State: enabled
TAB 3 NO ENHANCED CALL FORWARDING
TAB 4 NO BUTTON ASSIGNMENTS call-fwd

Appreciate Your Replies

 

[DAVIDPAYNE]

Have you setup the off-pbx station mapping?