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Easy one - MICS/Flash AA problem

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melbs1

IS-IT--Management
May 6, 2004
50
US
It has been forever since I have done anything with these so I hope someone can give me a quick answer, thanks in advance.

Nortel MICS with StarTalk Flash. 3 incoming lines, first two ring an extension 3x then go to AA, 3rd goes straight to AA. All lines appear on all 10 phones, ring/appear on 1.

If the extension that the lines rings to is busy the caller goes to that extensions mailbox instead of rolling and ringing on open line (or at least go to AA). Need to either ring open line or go to AA if she is on the phone.

Third line goes direct to Gen Delivery MBox instead of AA if she is on her extension. Line 3 should go direct to AA every time.

Recent change made was having lines appear AND ring instead of just appear on the 1 extension.

Thanks.
 
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