EAS & emergency buttons on supervisors phone

[Osqar]

A few months EAS was activated on my client's Avaya system.
Don't need to tell the pro's of EAS, but I also came across a big con.

Before EAS, a couple of supervisors had login buttons for fake skills on their phones.
Using these buttons they could have the VDN/vector play announcements or route to an emergencynumber in case of emergency (no agents available or whatever reason they may think of).

To do this, they just pressed the login button for the fake skill, as a result the aux-work button for the fake skill lits up on the supervisors phone, the vector checks for staffed-agents in the fake skill and goes to the predetermined step. The aux-work button on the supervisors phone acts like a visual check: the supervisor sees the light and knows that the "emergency procedure" has been activated.

Okay, now we have EAS these fake skill buttons dont work anymore as an EAS agent cannot login multiple skills separately.

Would there be an alternative way to use this emergency procedure for the supervisors? I know about variables, but can these be used with a simple button-press and visual indicators on the supervisor's phone?

Maybe a completely different approach?

Thanks in advance.

Osqar, using CM5.2 on S8730

 

[Osqar]

Anyone?

 

[bleebrant]

Usually with EAS you set up a separate login ID for a supervisor that has the "Fake" skill to achieve the same thing.

 

[Osqar]

Thanks Bleebrant,

My issue is that -in this particular case- the supervisor also logs in the daily operations skill. If I setup a second and/or third login ID with different skill-sets, he still wont see the status on his phone except for the aux-work or available status. These indicators were also being used for his co-workers to see the actual status of their "call-centre". I have been playing with VU-stats buttons, it's not perfect. Any ideas are welcome