E911 in Avaya Definity Guestworks

[kgallagher2014]

I have an Avaya Definity Guestworks that I am trying to set up panic 911. I have it routed and it is working from a checked in guest room but failing in a checked out guest room. Are there any system features that will override the checked out guest and allow 911 calls?

 

[kyle555]

Perhaps a checked in vs checkout room has a different COR. A COR can be outward restricted, and also has an FRL - facility restriction level. If the # you dial maps to a route with an FRL higher than that of your phone, the call is rejected.

If you did a "list trace station 5555" to watch phone 5555 try to call out, you'd probably see a denial event to the effect that it is not permitted by the COR.

That's a first guess. What's the "panic 911" you were referring to? Your post title refers to E911. Politely - are you sure you're not in over your head?

 

[kgallagher2014]

Kyle555-

I have checked the COR on both checked in and checked out rooms and they are both 1. As far as the FRL for 911 and 9+911 it is set to 0. I tried to "list trace station XXX" but the PBX is not excepting the station shows invalid command.

Panic 911 is just dialing 911 without the ars leading digit 9 in front of it. Ex: guest dials 911 instead of 9 + 911. And in this case neither 911 or 9 + 911 are working from a checked out room.

 

[kyle555]

so you should have an ARS entry of "11" min/max 2 for people dialing 911 without the leading 9 for ARS...

Do list trace and "help" - I've seen Guestworks have some weird command syntax.

 

[kyle555]

Also, depending on which permissions you have in your system (not everyone has maintenance permissions - and I don't know exactly which commands fall under "maintenance") you might be able to "display events" and choose the event type "denial" and specify a date/time range from and to that lines up with a test call and see what denial event you may have got that way and see if that clarifies why your calls are failing.

 

[kgallagher2014]

I believe the ARS is setup properly since they are completing on checked in rooms.
List trace only gives me options for advocate, ewt, vdn, vector and previous. I tried display events with a time and date of the test call and it doesn't show the ext where we were testing. Do you know where the restriction levels are set? For example in other PBX's you can allow 911 from a checked out room but restrict all other calls.

 

[smokinjoe2938]

I would like to see a list trace station from a checked in phones versus a checked out phone and see what is different but looks like you have no maintenance permissions

 

[smokinjoe2938]

Did some research for you and as soon as the phone is checked out it will outward restrict that phone until a new guest logs into it or checks into the room, so I would have to say no way to make a 911 call from an outward restriction.

 

[smokinjoe2938]

however through system features you should be able to change the outward restriction level to allow for 911 access, was just told this by another technician, so poke around and you should be able to figure it out and good luck

 

[kgallagher2014]

Thank you! I will poke around and let you know if I find anything.

 

[AvayaTier3]

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