E1/MSN Config

[Orioye]

Hello all,

I have E1 from a company here in Nigeria with 30 Channels 072295661-072295690 with one pilot number 072295660. I plugged this into my Port 9 on the E1 Trunk card and it works great. But i seem to be having problems with the configuration. Though I've been managing some basics but I'm not a professional and couldn't get anyone to help cos Avaya IP500 is new here (they use Cisco). Below are the problems i noticed;

Note:
* I am using ESTI CHI
* I set Incoming LID of channel 01 to 1, Outgoing LID to 1, Channel 02 got Incoming and outgoing 2 and so on
* Line Appearance ID was 701, 702, 703 and so on for Channels 01, 02, 03 respectively

Problems
- Even after setting up Short Code for all Extensions using different LIDs (e.g.. Extension 5661 got LID 1, 5662 LID 2 etc) I noticed that all the extensions make calls using only one Caller ID 07229566 (8digits instead of 9).
- I setup incoming call route via MSN Configuration but whenever calls come in, it rings on any extension (selecting randomly (e.g calls coming into 072295661 is suppose to go to Extn 5661 as configured, but it doesn't. It goes to any available Extn)

Can anyone guide me please?

 

[mattKnight]

Very badly wrong!

I set Incoming LID of channel 01 to 1, Outgoing LID to 1, Channel 02 got Incoming and outgoing 2 and so on

No! Set all of the LID, inbound and outbound to the same value

Line Appearance ID was 701, 702, 703 and so on for Channels 01, 02, 03 respectively

Not required

Even after setting up Short Code for all Extensions using different LIDs (e.g.. Extension 5661 got LID 1, 5662 LID 2 etc)

Wow - that's a lot of unneccessary work. You do not need to add short codes for each extension

I noticed that all the extensions make calls using only one Caller ID 07229566 (8digits instead of 9).

That's odd - I'd expect your carrier to send something sane as CLI if you are not configued...
I'd try adding S<CLI digits> to the dial part of a shortcode

I setup incoming call route via MSN Configuration but whenever calls come in, it rings on any extension (selecting randomly (e.g calls coming into 072295661 is suppose to go to Extn 5661 as configured, but it doesn't. It goes to any available Extn)

This is because you have defined a separate line group for each channel of your ISDN circuit.

It appears to me that you have a fundemental misunderstanding of how ISDN works. ISDN channels (timeslots) are independant of the numbering - that is teh carrier can send you a call on any of your channels and as part of the ISDN signalling tells you which number was dialled. Again the PABX is responsible to finding an idle channel and signalling to the carrier what number you wish to connec t to and what CLI you wish to send.

What you have tried to do, and this is the root of your problems, is tie a specific timeslot to station - and this DOES NOT work.


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[intrigrant]

Use ETSI ( not CHI ) for your lines, set them all in Incoming and outgoing Line ID 0
Forget about Line appearance numbers, these are not used on a PRI.

In some countries the DID range counts nine digits lets say from 072295661 till 072295690 but the main number is 07229566, that is eight digits and it will be used as the default CLI for outgoing calls.
Now for incoming call route add the DID with a minus ( - ) before the complete DID number like
Line ID = 0 DID = -07229566 > send to Main group
Line ID = 0 DID = -072295660 > send to extension 5660
Line ID = 0 DID = -072295661 > send to extension 5661
Line ID = 0 DID = -072295662 > send to extension 5662
etc.

The extensions with a DID will use their DID as the CLI to send.

For Outgoing there is a system function code ?\.\50 Main\Dial this sends all unknown dialled numbers ( no internal numbers or defined shortscodes ) to ARS table 50 Main
In ARS table 50 Main you will find a shortcode ?\.\Dial\0, all dialled numbers are send to the PRI.

 

[Orioye]

Thanks to you two.

@intrigrant

That really helped. Outgoing calls are resolved now. Howerver incoming calls is still giving a headache. When i call the numbers from any phone (on any network) it says "The number you have dialed is incorrect". Below is how i configured it as adviced;

MSN/DDI -072295661 Presentation Digits=9 Destination=5661 Range=1 (even though i dont know what this means) and Line Group ID=0

Under "Incoming Call route" i have the following

Bearer Capability=Any Voice
Line Group ID=0
Incoming Number= -072295661
Incoming Sub Address= blank
Incoming CLI= blank
Locale= blank
Priority= 1-Low
Tag= blank
Hold Music source= System source

Under Destination
time profile = default value
Destination= 5661
Fallback Extension= blank

I noticed that when i created a Huntgroup, and dialled any of the numbers within the DID range, the call comes in. But i don't want this because i am unable to send individual calls to their respective extension.

I'm i getting something wrong? Pls advise.

 

[hibroth]

First of all you have to know wich is the "root" number and its lenght, it is related to the amount of internal users you have to call through DDI, in the intrigant example is clear that you will be able to call directly just 10 users, from 072295660 to 072295669 IF THE ROOT IS 07229566.
I suppose it's shorter, you have to clarify with the telco.

 

[intrigrant]

If the incoming DDI calls are presented to the group(s) then my first thought is that there are no users logged in on the phones, does they show as "NoUser" in the display?

 

[Orioye]

@hibroth

The root number is 072295660 (as stated in my agreement document).

@intrigrant
Presently, I have 8 users because my full license is yet to be released. But as default, I have priviledge to 8 out of all 30 channels on my E1. ext5661-5668 are logged into the 9608 Deskphones. I think all i'm missing is a command somewhere somehow (perhaps).

I wish i could get help to resolve this.

 

[amriddle01]

If you are getting a message saying the number you have dialled is incorrect when calling a DDI/DID then it isn't reaching the system, that message doesn't exist in the IP office so ask your provider why those numbers aren't valid

 

[Orioye]

@amriddle01
That's worrying...I make calls using these numbers from my deskphones. But they keep saying invalid when dialed from other networks.

 

[amriddle01]

It happens here on rare occasions when providers don't update their routing tables, sometimes it's only from certain areas the number isn't recognised sometimes it's more widespread

 

[Orioye]

Can anyone help me with a guide or Manual for E1 (UK) setup on IPO500? mrorioye@gmail.com

 

[intrigrant]

Did you setup the line as ETSI ( No CHI ) with 8 channels all?

 

[Orioye]

@ intrigrant

Yes I did.

 

[mattKnight]

I think a Monitor trace of incoming call with ISDN layer1,2,3 would tell us what is happening - if the carrier is not routing the call correctly, or if the IPO is misconfigured



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Orioye]

@mattKnight

Can i you please help me out on this if i send the .cfg to you?

 

[mattKnight]

>Can i you please help me out on this if i send the .cfg to you?

Sorry, I can't do this but HAirySupportMonkey might help

However, having a monitor trace would be really useful.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hairlessupportmonkey]

I am willing to help you out, but I would require payment in advance

ACSS - SME
General Geek