Your "call center" software has to be on release 9. Do a "display system cust" and go to page 5. This will show you your call center release. -CL
Instead of using dup agents to create multiple agents that are the same, I use the export feature in DSA, export to csv, make my changes in excel and paste it back with the import feature.
The export/import feature is located in DSA in the tab called Advanced, a few lines above Start Emulation.
When you do Import, use Excel to cut data and paste it back into DSA.
We regularly create batches of login codes this way.
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