DTMF breakouts hang up on you. 1

[jayjr1105]

Latest version 11.0.4 SP1 or whatever it's called. Embedded VM. I'm hoping this is just some new security feature with a setting buried somewhere. I have tried externally and internally and either way it disconnects the call. I have options for 0, 2 and 3 and they all give the same result. Have used this in the past on our system without issue. I have a strong suspicion our system config is corrupt as well but not sure this is related.

 

[janni78]

And what does System Monitor say?

Monitor is the fundamental tool for troubleshooting and in 99% of the times the answer lies here.

"Trying is the first step to failure..." - Homer

 

[jayjr1105]

So after some troubleshooting it appears the system default settings are not populating in the users Voicemail tab.

http://prntscr.com/psbc6d

Normally those parentheses would display what DTMF code was set at the system default. When I manually set them, they work fine. Perhaps I can push them out through user rights.

Edit: Pushed out through user rights. Problem solved.

 

[derfloh]

Have a star dir searching and sharing the solution.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/