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Does any body know how to fix call pilot reporting 1

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scanjet

scanjet

Technical User
Joined
Feb 24, 2004
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I have installed and re-installed call center reporting for cp 100 but I can not get the skill sets to show up on the reporting therfore it does not work.Please help me!!!
 
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there were a couple of posts - about things to do and not

What version of CP and reporting are you using? there is a diff procedure for diff versions

Get assistance from a vendor, it is giving too much problems
 
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The call pilot is 3.0
 
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What are the steps you have completed?
 
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loaded IIS then server application then tested configuration then installed latest version of java
 
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I'm having the same issue with my installation. Able to log in but can't get the skill set to show up. No data is being loaded?
 
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I need to say this....my engineer spends his days on this issue...i have heard that whats really needed is a new software platform because this one really sucks and is almost impossible to get working...to boot been told may need a stand alone network with fresh install to do it...At least cintechs product worked...and reboot on server pc would start if fell asleep
 
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Does anyone have an answer for the skillset not showing up?
 
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I installed Reporting For Call Center on a standalone pc with no problems. Here is what I did - Installed XP, all updates (including SP2), I.I.S, Java 1.42 (has to be this version), Netframe 1.1. I next installed the RCC Server (make sure the listing port is 8088 and the ip address is the Call Pilot that has Call Center) and then the client. I have installed it on other machines with major problems and the fresh install has been the answer.
 
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excuse mr /ms customer we need a stand alone machine to these specs so it will work...sorry not included in package price...kinda sounds like a symposium server
 
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We had the same issue last week went installing, the Nortel rep had us do a free upload to 150, I believe. Do a total install then reinstal. Installing the reporting module first then the call module second.
 
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