I am dealing with a Door King 1812 gate controller connected to a trunk on a MM711 in a G450. A TAC is used to access the gate and give it commands to open, close, etc. A button on the gate box calls in to a cover group through incoming call treatment on the trunk. The Avaya trunk is set up wats and loop start. The trunk shows disconnected most of the time but after a reset it comes up. Calls out to the gate get a busy and calls in ring but cannot be answered. This use to work until they replaced the Door King unit and I don't think they have it set up right. The quote below is from the door king manual. I am trying to understand if I should tell them to use PHONE mode or INTERCOM mode based on how the trunk is configured.
"The 1812 is normally connected in series with a residents incoming phone line, which supplies a constant source of DC voltage. When the 1812 is connected in this manner, program the unit for PHONE mode.
If the 1812 is to be connected to an open C.O. (Central Office) port on a key type telephone system, or if the 1812 is connected directly to another telephone without a C.O. line, program the unit for INTERCOM mode. When programmed in intercom mode, the 1812 will supply the constant DC voltage necessary for operation and will disconnect the PHIN terminals from the circuit since these are not used in intercom mode."
As always, thanks for listening
REJ
"The 1812 is normally connected in series with a residents incoming phone line, which supplies a constant source of DC voltage. When the 1812 is connected in this manner, program the unit for PHONE mode.
If the 1812 is to be connected to an open C.O. (Central Office) port on a key type telephone system, or if the 1812 is connected directly to another telephone without a C.O. line, program the unit for INTERCOM mode. When programmed in intercom mode, the 1812 will supply the constant DC voltage necessary for operation and will disconnect the PHIN terminals from the circuit since these are not used in intercom mode."
As always, thanks for listening
REJ