DOC ? DND ?

[v2d]

1) Can a DOC be installed without a door box? Customer does not need intercom or ring from door.
2) When customer activates DND button his calls are forwarded to the operators ext. Is there a way to forward calls to any other ext that he chooses?

 

[Deweyhumbolt]

I do not believe you can install a DOC (door opening controller) w/o the DoorPhone. The signal to the DOC comes from the doorphone. For the DOC to work the call has to start from the Doorphone.

 

[v2d]

OK thats what I thought... It's a shame to waste a door box which will never be used just to have DOC capability. I guess I'll mount it in the Telco closet.

 

[RikRodgers]

For your second question, have him press feature 4, and the extension he wants to forward to.

 

[v2d]

Can he do this with a ringing call transfered from voicemail, while busy on another call?

 

[RikRodgers]

Feature 4 is call forward. When used, all calls directed to his extension, will be redirected to the forwarding destination. ALL calls.

Cancel by pressing feature#4.

But no, as far as I know, it can only be enabled when the set is idle.

 

[v2d]

Basically what my customer wants to do is after he sees the CID of a call (while he is either meeting with someone or is on another call) is to have an option to hit a button like DND so that the call stops ringing at his set and transfers to his assistants extension. I tried using the DND button but when invoked it sends the call to the receptionists DN. Is there any way to specify where DND calls forward to.

 

[Deweyhumbolt]

You can press DND in middle of call and silence the ring, but not control its destination. You can press Call Forward b4 a call, but not in the middle of it ringing. So, I didn't answer your question. You could put an Answer DN on the Asst.'s ext. and a BLF button. The Asst. would hear and see it ring, look at the BLF see he's on the call and answer. It's at least a plan B.

 

[RikRodgers]

Or set his cfna to his assistant, rather than the receptionist, so when his call times out using dnd, it'll go where he wants it to.

 

[bigcat919]

RikRodgers is right with one solution, but the drawback to that is that no call goes to his v/m automatically. May or may not be a problem. Another solution, maybe better, is just to have his m/b screen calls, instead of blind transfers, before the caller gets the personal greeting. This way the user can decide if he wants to intercept the call or let it go to his m/b. He could also make use of the target attendant inside his m/b. Just food for thought. The next best solution is Deweyhumbolt's.