At the contact centre I work in we measure the longest delay a call waited each day, and then at the end of the week the longest delay of the week is measured.
What I need to know is can the maximum delay be found by week over several weeks. eg.
Delay by Day Week Result I Want
1256 1 1256
123 1 1256
325 1 1256
600 1 1256
456 2 958
958 2 958
854 2 958
787 2 958
789 3 987
456 3 987
987 3 987
456 3 987
321 4 321
Thanks in advance.
What I need to know is can the maximum delay be found by week over several weeks. eg.
Delay by Day Week Result I Want
1256 1 1256
123 1 1256
325 1 1256
600 1 1256
456 2 958
958 2 958
854 2 958
787 2 958
789 3 987
456 3 987
987 3 987
456 3 987
321 4 321
Thanks in advance.